Robert Lindley Email & Phone Number

San Antonio, Tx

San Antonio, Texas

San Antonio, Texas Area

Houston, Texas Area

Collaborated with multiple Lines of Business to help translate strategic goals into executable projects, and to develop plans for ensuring these business outcomes are achieved. Focus on client experience with a key emphasis on root cause identification, process improvement, and overall problem resolution.As the Manager of Payments Project Management I utilized all aspects of the AGILE methodology as well as traditional waterfall processes to deliver a variety of projects whose aim was to improve corporate revenues and expense controls for the mutual benefit of the bank and the client. Practiced in the following disciplines: business process modeling, project management methodologies, information management, vendor performance, bench-marking and bank operations.

Houston, Texas Area

Customer experience, issue resolution, and sales support specialist for 170 branches. Focus on process management within the retail network to identify and improve business methods. Participate in and manage multiple ongoing projects. Branch staffing models, P&L, employee development through development of coaching and accountability processes. Productivity training for all platform employees. CRM and Portfolio coaching and development. Incentive systems.

San Antonio, Texas Area

Providing Financial Service Investments.

Performed strength and weakness analysis to identify training needs for a region of 23 branches. Through coaching and development increased low performing branch productivity by over 40%. Coordinated and conducted monthly trainings and meetings for 90+ sales representatives. Managed implementation of two pilot projects focused on creating a standardized nationwide sales process as well as an instant issue process enabling a better customer experience and increased customer engagement.

Took a non-performing branch targeted for closure to a Top performing branch nationwide through a focus on customer service and relationship management. Recognized among the best branches in the company through the companies recognition program (Premier). Promoted 3 employees into management positions. Member of Management best practice group seleted form a handful of managers nationwide.

Mba, Finance

Activities and Societies: International Students Association

Bba, International Business

Activities and Societies: International Students Association Extensive studies in the cultural managements styles of Latin America, Asia.