Richard Lines Email & Phone Number

Memphis, Tn, Us

Memphis, Tennessee, United States

Service/support ATM's and supporting the local financial businesses as a PRN covering the Memphis/Mid-South territory. Starting 10/23, added responsibility as "Hub Champion", being accountable for this area's assets.

Provide public transportation by installing the internet app called, Lyft and upon going online, I pickup Ride requests and deliver the Rider to their intended destination. Have achieved a consistent 5star rating, and Lyft’s “Platinum” status with much praise to my service from Riders. Topics graded are; driving, car cleanliness, going above and beyond and, friendliness to Rider. All are top marks with over 6K Rides delivered to date.

Olive Branch, Ms

Serving a logistics environment by verifying various faults with NCR modules, mostly from ATM's, to insure product testing is being executed with accuracy and to determine any disconnects with product testing stations. Follow ISO safety guidelines while performing in a busy logistics warehouse environment. Adhere to all electrical safety guidelines and participate in quality control improvement in the testing of returned FRU's. Awarded "Inbound RockStar" for month of September and; "Perfect Attendance" for month of October.

Memphis, Tn (Cortech Staffing Services)

Ensuring the Smart Meter Program rollout for MLG&W, the local utility, is being executed with the highest level of quality. Inspect the electrical meter, gas meter and water meter for installation discrepancies. In a contract-to-perm engagement with CorTech. Perform as team lead providing management with team work results and escalations discovered during daily audits. Verify functionality of meter and that the unit is correct in it's form factor. Worked with UPA’s (DAS tablet software) from an android tablet. Starting Jan 2018, assigned to UPA group doing RTM module swaps for water meters. Worked with Radix FW950 handheld unit to test modules and meters. Provide safe operation of company vehicle and responsible for maintenance checks. Certified on several HBT SPS HSE safety awareness courses for Honeywell employees and contractors.

Greater Memphis Area

Work with Dispatchers and Service Managers to inspect, repair and perform periodicpreventive maintenance on Espresso, Brewing, Grinding and Water Filtration systems for a major coffee bar chain. Maintain customer relationships in assigned territory through on-time service, professional representation, timely communication, descriptive and accurate paperwork and completing the service provided correctly the first time - every time. Meet Service Level Agreement (SLA) requirements required by customers. Served as a certified Mastrena Service Technician by Thermoplan, entitled by Starbucks. Certification in .pdf format is online and viewable from link (arrow) lower in Certifications section.

Greater Memphis / Southeast

Manage day-to-day activities, prioritizing, ordering/logistics, customer-facing and public engagement with NCR's financial institutions'​ customer base maintaining and coordinating with customer's helpdesk/IT department uninterrupted service for self-serve banking needs. Designated SME (Subject Matter Expert) on cash acceptor modules for territory. CISCO CCEnt. skills assured quality service supporting AT&T 3rd party support installing and resolving Juniper, Symantec and storage backup systems issues. Expert service maintaining DVD Kiosk machines when NCR had the Blockbuster DVD rental line-of-business. Provided special assignment support for out-of-area territories in distress due to increased business or environmental catastrophe. Maintained NCRU certifications for service quality, business ethics and global security as needed for single-access control of intellectual property and cash loaded in ATM's. Control/Protect sensitive information to access financial business's sites and their customer's account information. Provide Security, Honesty and timely responses as NCR Customer Engineer.

Greater Memphis Area

Respond to field service calls to troubleshoot and repair desktop PC's, laptops, network connectivity issues, printers and connectivity issues, terminal PCB repair at desolder station and general IBM/Microsoft compatible equipment. Performed duties as job tracking custodian, purchasing agent and shipping clerk. Perform site survey's for structured cable installation, and cost estimates for installation planning, submitting purchase requests then acquire from vendors as challenged for cost value. Also did in-house building maintenance and coordinated with outside vendors to resolve building maintenance issues.

Memphis, Tennessee, United States

Service Assurance Corporation, Memphis, 38133 PC/Printer TechnicianRepair printers. Field Service Technician, dispatched by pager system. Experienced with Okidata, Hewlett Packard, Brother, Canon, Epson, C.Itoh, Reynold&Reynolds, Texas Instruments, and Genicom and some others. Repaired all models of fax machines and troubleshoot and repair typewriters. Began delivering repaired equipment by experienced technicians, to the client. Occasionally noticing a problem upon delivery allowed me the opportunity to fix some and advance to a repairman. Soon after that, I was taught how to run coax RG58U for 50ohm thin-net networks and assisted in setting up some of these Novell systems. Later began replacing some clients cabling and running CAT5 network cable. Was on one particular project running CAT1 IBM 4wire cable with the large square connectors. Began some experience watching and learning from the monitor department, how to troubleshoot some of the more simple monitor problems. Handled customers spent parts and coordinated with the company parts department for spent and RMA´d parts. Mark Gianinni is the owner and I have no problem with you calling him as a reference. 901-382-2500

Generally oversee that each person has what they need to do their daily work. Repair or call-for-service to keep all office equipment running. Do some data entry as needed. Coordinate with the owner and dispatch 4 crews of repairmen to maintenance rental properties of Mr. Maize´s. Check the lumber and plumbing stock to maintain enough for day-to-day repairs, and maintenance and stock the warehouse where all this was kept. Made bank deposits and occasionally filled-out the bank deposit form/slip. Insure daily mainframe backups were done and store them offsite. Closed-up each evening unless otherwise arranged.

Memphis, Tn

Worked on the Wilson Inn building site as an assembly technician. Primary duty was to erect the “risers”, made of u-shaped sheet metal, and surrounds the outside view of the air conditioners, using a 68’ Condor man lift. Also assisted in maintaining a daily schedule to help each crew finish the assigned job by its’ particular deadline. Therefore, I did more than just one specific job. Wallpaper repair, woodworking trim, detailing room layouts, installing appliances…all phases of construction. Worked very closely with the building supervisor. Was hired-on as Chief Engineer after the hotel opened-up, but, went on to another Wilson Inn site in Jonesboro, AR.

Memphis, Tn

Schering-Plough, Inc.:Started with the Company as a floater in Clerical Support Services and later promoted to Consumer Relations Clerk, (Customer Service), issuing refunds for product, or replacements, or determining if the customer has had numerous complaints. Edited quarterly reports for the supervisor on incoming complaints and responded to Quality Control and other labs on resolving the problem. Would like to mention the fact that I assisted in starting-up the IBM System38 that was to replace the present Wang Word-Processing System in use. Support Services assignments include, Plough Order Entry on an IBM terminal, Compaq computer experience in the Sales Department, then warehouse inventory for shipping & receiving, and an assignment in the Art Department/Graphic Services as a “Stat-Camera” Operator working with and for the artists and setting-up prototype displays as guides for nationwide store displays for Plough and Maybelline products.

Fort Stewart, Georgia, United States

1st Battallion, 35th Field Artillery, HHB, 24th Infantry Division, S1/SAC. Towed howitzer unit evolved to a self-propelled, tank unit in late 1979. Prior to this, 1st/35th was located at Hunter Army Airfield, Savannah, Georgia. I was charged with editing SOP's, under direction of LTC James H. Jobe, to reflected changes as a tank unit. Responsible for operating this unit's first destop computer, a Lexitron 101. Combat trained, never saw combat. Sharpshooter M16, Expert Granadier.

Certificate, Scholarship To Msu

Participated in on-campus training. Served as a G.E.D. Instructor's aide, administering study materials and classroom support.

Certification, Reactor Operations (Entry Level)

This course was earned by extensive testing and qualifying from the Job Corp program, earning my scholarship to attend. It was 8hrs a day.

Semester, Electrical And Electronics Engineering, 4.0

Engagement to pursue Electronics Degree

General Studies