Richard Polanco Email & Phone Number

Poughkeepsie, New York, United States

Darien, Connecticut, United States

United States

We are a digital marketing agency dedicated to bringing consumers the best deals and offers via our many high quality brand relationships. We are also providing consumers with information that will help them make the best decisions for their needs.

Ellenville, New York, United States

My name is Richard Polanco and I am a loan office and the owner of a new branch in Ellenville ny. I work with Intercontinental Capital Group or ICG for short. we are a direct mortgage lender specializing in home loans which includes home purchase loans, refinances, Equity lines of credit and more. Here at ICG we pride ourselves in making what could be a stressful process into a more care free process. We do this by thinking outside of the box and making sure that we are prepared for any situations that arise. Our main focus is to help all who come our way. ICG, we make home loans easy. Thank you.

Greenwich, Ct

SERVICE DESK SUPERVISOR / System Engineer at Edge Technology Group New York, NY ▪ 2/2016 to PresentService Desk Supervisor: The Supervision of Senior Level Support Engineers, responsible for issue escalation, resolution and general user support. Overseeing of NOC department and help desk operations in NY and UK service centers. Responsible for managing network, storage, and server infrastructures in multiple locations within the financial sector. + Execute proactive and reactive network surveillance, troubleshooting, trouble tracking, notification, escalation, coordination and restoration of service affecting or potentially service affecting network events and or issues+ Responsible for overseeing all after hour HFB (Hedge Fund-in a Box) monitoring and or servicing to minimize any potential impact of service to clients. Monitoring and enforcing 87% first call resolution initiative.TECHNICAL HIGHPOINTS+ Storage Technology – Nimble, EMC - VNX, NETAPP, Equalogic. + System Engineering – ESXI 4, 5, 6, VMware, Vsphere, 6.1, Virtualization. Exchange 2010, 2013. Windows server 03, 08, 12. Backup Exec 12, 14. Avamar, Restore point. ConnectWise, Disaster Recovery, Citrix, Cloud Architecture, DUO, Airwatch, Commvault, Mimecast, Reflexion, Proof Point, AppRiver, Juniper, Ironport, Avamar, Kbox, SEP, Vembu+ Monitoring – PRTG, Labtech, Solar WIndsMANAGEMENT HIGHPOINTS Team Management Project Management ITYL Methodologies BPM Workflows Customer Service Quality Assurance Partner Relationships Strategic Planning

New York, Ny

and the UK. The over-all escalation point for all client matters for over 400 financial business clients in the NY, TX, CT, DT, CH, UK, Switzerland, Singapore and Hong Kong areas. The monitoring and escalation point for the NOC department containing over 20 staff members.Technician Training & Assessment: Training of new incoming technicians. Monitoring the over-all billable and non-billable hours for all technicians via Connectwise. The training of all technicians on proper Connect Wise usage and tracking.Technology Expertise: Server 2003, 2008, 2012, Exchange 2008, 2010, 2013, BES, ESXI 4, 5, 6, VMware, Vsphere, Citrix, Citrix Receiver, Xenapp, Barracuda SSL VPN, Anyconnect, Cisco VPN, Active Directory, OKTA, RSA, Asigra Enterprise Backup, Symantec Backup Executive 2010, 2012, 2016, Unitrend Backup Solutions, Orion / Solar Winds, HP SIM, ILO, IDRAC, Bloomberg & Bloomberg anywhere applications, Microsoft Access, Microsoft Office 2010 – 2013, Office 365, AppRiver, Protected Trust.MAJOR ACHIEVEMENTS+ Became top company biller within the first month of being on the Service Desk+ Maintained top billing for three consecutive months. + Stood in the top 5 of top billers for a 5-month period.+ Promoted within 6 months of starting the position from a service desk level 3 to a Service Desk Supervisor. + Currently being considered for an executive level Management position. + Scored in the 90th percentile for all Connectwise university courses.+ Trained and assessed 5 new incoming technicians after only being with the company 3 months.Currently acquired MCP – Server 2012 R2 installing and configuring – 70-410 and working towards MCSE 2012 Server.

I managed the day to day operations and activities. Assuring and maintaining profitability. The supervision and management of all staff including: Designers, Programmers, Web Coders, HR and clerical staff members. Communicating with clients and maintaining over-all client satisfaction.+ Adobe Suite 6 – Dream Weaver. + Website Design and implementation including: Coding, WordPress, Joomla, DOT NET Nuke, Java Script, PHP, ASP, Cold Fusion, Shopify, Magento, WOOCommerce. Customer Service, Social Media and SEO Management.

New York, Ny

The Network Administration of a multi-national network supporting over 100 servers and 450 users. I managed and oversaw all IT staff including Help Desk personnel. I was the highest escalation point for all issues within the network and its infrastructure.+ Zimbra collaborative suite with outlook client support. OTRS helpdesk system. + Blackberry, Windows mobile support. Cisco IP Phone configuration and support. + Limited Linux Knopplix, kubuntu, lamp server support. Pc maintenance and repair. Hypervisor trouble shooting.

Queens, Ny

The Network Administration of a 40 user call center. I managed a 5 server network which included a Strata-soft Dial server. I provided support and maintained the Network infrastructure alongside of supervising a small staff of 4 help desk personnel.+ Server maintenance and repair, SCSI, Raid. Equipment and office supply orders. + Blackberry and handhelds configuration, integration, and maintenance.+ Network cabling cat5, 6, Pc repair, hardware configuration, hardware installation+ User escalation and client resolution management.