Richard Polanco Email & Phone Number

Poughkeepsie, New York, United States

Darien, Connecticut, United States

United States

We are a digital marketing agency dedicated to bringing consumers the best deals and offers via our many high quality brand relationships. We are also providing consumers with information that will help them make the best decisions for their needs.

Ellenville, New York, United States

My name is Richard Polanco and I am a loan office and the owner of a new branch in Ellenville ny. I work with Intercontinental Capital Group or ICG for short. we are a direct mortgage lender specializing in home loans which includes home purchase loans, refinances, Equity lines of credit and more. Here at ICG we pride ourselves in making what could be a.

Greenwich, CT

• SERVICE DESK SUPERVISOR / System Engineer at Edge Technology Group New York, NY
• 2/2016 to PresentService Desk Supervisor: The Supervision of Senior Level Support Engineers, responsible for issue escalation, resolution and general user support. Overseeing of NOC department and help desk operations.

New York, NY

and the UK. The over-all escalation point for all client matters for over 400 financial business clients in the NY, TX, CT, DT, CH, UK, Switzerland, Singapore and Hong Kong areas. The monitoring and escalation point for the NOC department containing over 20 staff members.Technician Training & Assessment: Training of new incoming technicians. Monitoring the.

I managed the day to day operations and activities. Assuring and maintaining profitability. The supervision and management of all staff including: Designers, Programmers, Web Coders, HR and clerical staff members. Communicating with clients and maintaining over-all client satisfaction.+ Adobe Suite 6 – Dream Weaver. + Website Design and implementation.

New York, NY

The Network Administration of a multi-national network supporting over 100 servers and 450 users. I managed and oversaw all IT staff including Help Desk personnel. I was the highest escalation point for all issues within the network and its infrastructure.+ Zimbra collaborative suite with outlook client support. OTRS helpdesk system. + Blackberry, Windows.

Queens, NY

The Network Administration of a 40 user call center. I managed a 5 server network which included a Strata-soft Dial server. I provided support and maintained the Network infrastructure alongside of supervising a small staff of 4 help desk personnel.+ Server maintenance and repair, SCSI, Raid. Equipment and office supply orders. + Blackberry and handhelds.