Managing, creating, and delivering best in class learning solutions for the GRDA.

We are a small company dedicated to the design, development, and delivery of the best training for your needs.

Tulsa Centrifugal Casting Machines, established by the leading Centrifugal Casting Specialists in North America having more than 30 years experience in Machinery Design, Consulting, and Manufacturing of all types of Vertical, Horizontal and Babbitt Centrifugal Casting machines. We also manufacture all vertical and horizontal permanent steel centrifugal casting molds. We are not a foundry and do not produce castings.Specializing in all types of centrifugal casting foundry machines, we offer an alternative source of supply. We invite you to visit our website for the latest in machine designs and shared technology.

In this role, I performed analysis, design, development, implementation, and evaluation of multiple training programs working with multiple levels of stakeholders and end users. In addition, I managed contractors and was the main point of contact for the Learning Management System for the Consumer Banking division.

Supports and maintains client call center and back office end-user electronic training material for all applications used to support the client. Responsible for development of training simulations, online help systems, and daily maintenance of new hire student guides, facilitator guides, simulations, role play scenarios, online/LMS content and training curricula within the online systems.

Supports and maintains client call center and back office end-user electronic training material for all applications used to support the client. Responsible for development of training simulations, online help systems, and daily maintenance of new hire student guides, facilitator guides, simulations, role play scenarios, online/LMS content and training curricula within the online systems.

I currently create ILT and E-Learning courses for MetLife (main focus of the call center) using mulitple tools.My entire career at MetLife has allowed me multiple successful opportunities and I look forward to more.Trainer of Dental Insurance: Provide training to new and existing employees delivering effective employees to the call center.Roll-out of new company software training program to transition 1000+ users to new call tracking system.Handle all management to presidential level complaints for MetLife Dental Insurance.Create attendance tracker and automate for use by Dental Customer Response CenterDental Product Specialist: Provide support help to the customer service staff, such as contract clarifications, resolving customer disputes and claims processing.Individual and Group Annuity Specialist: Provide support help to the customer service staff, such as contract clarifications, resolving cusotmer disputes and claims processing.

Supervised and trained office workers and established the external credit relationship.

Provided rental, sales, and customer service for the Blockbuster corporation. Assisted in the development of new employees from entry to assistant manager levels. Prepared store to market upcoming video releases and other merchandise.Conducted inventory.

Scrambled analog/digital satellite signals and assist in troubleshooting videocypher issues using various VAX/VMS, UNYX, DOS, and personally built computer systems. Provided training to all new team members.Created and maintained procedure manuals for maintenance of equipment and signals.

One of 3 associates who coordinated the customer service efforts for the store in the Promenade Mall of Tulsa, OK.This included training, scheduling, and location of the staff within the store. In addition, provided customer service quality checks on the associates in the store.