Eddie Post-Gutierrez Email & Phone Number

- Own the online business of KCDC Skateshop from top to bottom, overseeing the Shopify website and online orders with an emphasis on meeting DTC sales and customer acquisition goals through high levels of customer satisfaction- Report directly to the owner and work with our Brand Manager and Marketing Head to coordinate marketing campaigns and develop a unified digital marketing strategy including promotions, product launches, and more- Launch and manage digital marketing campaigns, including SMS and email campaigns through Klaviyo - Continuously improve online user experience by optimizing site UI/UX with a focus on site navigation, checkout process, and adding relevant content to meet relevant customer retention and check out rates- Launch, integrate, and continually manage and maintain all back-end 3rd party Shopify apps including alternate sales channels, marketing tools, email campaigns, and more- Work closely with the back-of-house operations manager to ensure that all product and inventory levels are accurately represented across all online selling channels at all times- Participate in regularly scheduled cross-functional meetings to review daily, weekly, and monthly sales targets and identify key actions and metrics to improve business operations

Remote

- Provided a world-class level of customer support to high-end fashion consumers, troubleshooting client requests by responding to inquiries, processing billing and payments in Shopify, or fulfilling shipping requests- Assisted with the coordination, preparation, and launch of new product lines along a yearly fashion calendar, working closely with our marketing and creative team to keep products and webstore in line with seasonal needs- Worked closely with the Warehouse Manager to ensure accurate product inventory levels on Shopify- Flourished in a work-from-home environment by staying organized, developing an efficient at-home workflow, and utilizing Slack to stay in communication with teammates on a daily basis

New York City, Ny

- Utilize strong interpersonal communication skills to train enterprise clients, patiently educating them on Yext’s software to ensure they fully grasp the platform while tailoring conversations to their specific skill sets and need- Utilize Excel and other proprietary software to clean, collect, and compile large sums of data generated from training sessions and inbound calls to be presented in an efficient, meaningful, and actionable manner- Organize and share data to track team-wide progress towards stated objective goals, partnering closely with management as well as the Account Manager to ensure we are exceeding client expectations

New York City, Ny

-Fielded Tier-1 level support questions from various small business clients through inbound calls and tickets, utilizing strong interpersonal communication skills to interpret client requests and tailoring conversations to their specific needs and skill levels-Triaged multiple client requests and escalated to appropriate channels when necessary, effectively communicating their needs to other internal teams and updating clients on escalations in a timely manner- Troubleshooted and resolved client listing errors to completion, responding to inquiries and proactively reaching out to clients to resolve Facebook, Yelp, and Google My Business locations to client satisfaction-Tested new product features and workflows, contributed to internal resources, and provided meaningful feedback to leadership and relevant teams to increase team efficiency and ensure Yext software cohesion

Johns Island, Wa

• Lead a large group of young campers - modeled responsibility and taught life skills while going on a variety of camping, hiking, sailing, and biking activities and excursions.• Developed a proactive mindset needed to manage a group of teenagers; constantly adapted to their needs to develop fun and creative activities to keep them entertained and engaged through long stretches of the day• Worked successfully under minimal supervision, delivering weekly written reports to supervisors that displayed a determination to meet and exceed community goals • Collaborated in teams and small groups of staff from a variety of disciplines to host a wide range of activities that appealed to a diverse group of campers • Adhered to the strictest of safety standards when dealing with campers to ensure a culture of safety, resulting in zero negligence-induced camper incidents over nine months• Completed detailed weekly written and oral reports on camper progress to assess integration as part of a continual feedback loop between campers, staff, and directors

Spain

• Taught English to a wide range of public school students in southern Spain. Worked with a licensed English professor to plan, organize, and prioritize up to 12 lessons/week across a wide range of ages and subjects• Utilized strong verbal and nonverbal communication skills to immerse students in a foreign language and culture, carefully articulating complex concepts in a way that was engaging and ensured high levels of retention• Responded to students’ skill levels by analyzing needs and adapting activities to suit the language level of each individual or group to ensure the highest level of English language comprehension and retention• Adapted to a distinct cultural and environmental surrounding while sharing my own unique cultural perspective with the students I taught.• Traveled through Europe and Africa, where I had to stay organized and quickly adapt in a wide variety of diverse and often fast-paced cultural settings in order to ensure safe, timely travels while expanding my perspective

Tempe, Az

• Communicated professionally with students and alumni over the phone to obtain new and precise survey data, meeting and often exceeding stated objective calling goals and targets• Maintained an approachable demeanor and positive attitude to create a friendly atmosphere while cold-calling to conduct surveys • Provided concise, accurate feedback to the university based on detailed information collected from the student body and alumni base by utilizing strong written communication skills• Maintained confidentiality of respondents to the strictest of standards without any breach of secure information over the course of the project• Operated a unique software that required me to focus and simultaneously engage in both verbal and written communication, becoming completely familiar with the system in one week

• Communicated efficiently with alumni over the phone and negotiated difficult prospects; raised more than $9,000 over the course of two semesters by cold-calling on behalf of The ASU Foundation• Negotiated difficult and aggressive prospects successfully over the phone by utilizing strong interpersonal and communication skills while maintaining professionalism.

• Succeeded in a fast-paced, business-professional environment by utilizing strong organizational and time-management skills to maintain an expanding professional network of clients• Operated independently as a Financial Representative - prospected clients over the phone and via email, set appointments and generating sales to meet objective goals and achieve growth• Networked with contacts and prospects in order to continually expand reach and increase visibility.

• Collected detailed data on language proficiency amongst children and sorted information for presentation in an organized manner