Randy Potter Email & Phone Number

Carlsbad, Ca, Us

Carlsbad, Ca, Us

New York, Us

• Front end development for implementing new customers.• Salesforce Integration Support• Create document process for training purposes.• Communicate issues and improvements to development team.• Organize updates and maintenance for existing client accounts• Lead web-based product demos and ongoing training to customers.

• Responsible for all team technical process documentation and training documents for current operations and new hire training.• Accountable for management of all USA IT resources.• Managed local, national and international vendor relations.• Established IT processes and procedures to deliver support services to the business while evolving these processes to incorporate factors unique to the USA.• Purchased equipment and software along with warranty and support contracts.• Supervised and developed new store roll out process while communicating directly with corporate stakeholders ensuring Cotton On USA opens new stores on budget without technology delay.• Key player in office relocation for headquarters and distribution center.

Irvine, Ca, Us

• Supervised and developed team of up to 20 IT employees which included training, appraisals, guiding, and discipline. • Managed Active Directory, Exchange, LanDesk, Track-it and call queue servers.• Executed and maintained interdepartmental service level agreements with 100% satisfactory end result.• Created and ran weekly Call/Ticket metrics reporting for high volume call center.• Lead implementation team for new company wide time and attendance system.• Utilize SQL Server to troubleshoot application issues.• Managed IT Asset department, inclusive of; inventory, shipping and repairs.

Us

• Administrated and assisted in the development of the HEAT ticket management system.• Maintained Active Directory, Exchange, and SolarWinds servers.• Complied with regulatory requirements including SOX and PCI compliance with 100% accuracy.• Worked with 3rd party vendors for POS Software, POS Hardware and telecom service.• Creating documentation for corporate and field users.• Log all reported support issues while monitoring SLA’s.• Attend to the help desk team’s feedback and resolve all problems and struggles.

City Of Industry, Ca, Us

• Developed plans to manage end-user systems in order to reduce downtime.• Software and Hardware support for users.• Piloted and supported roll-out of Kronos time and attendance system.• Provided overnight support when assigned.• Assembled, staged and shipped new store point of sale equipment.• Keep track of hardware inventory, hardware fixes and software updates.• Responsible for acquiring daily sales transactions and uploading new data to stores.