Ryan Powell Email & Phone Number

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Denver, Colorado, Us

Lead all functions of IT in a high growth startup environment covering desktop support, networking, systems engineering, and security. Responsible for 100+ SaaS solutions and end-user hardware across 500+ employees including administration, procurement, and budget planning.

Denver, Colorado, Us

Lead both service desk and applications support teams to deliver excellent customer service and technical support to Ibotta employees.

Olathe, Kansas, Us

Leads a team of nine technicians supporting over 4,000 workers across North America. Responsible for Incident/Problem/Knowledge Management, talent recruitment, employee growth, and overall Service Desk operations. Key Accomplishments:• Successfully implemented a ServiceNow knowledgebase to consolidate and house internal documentation.• Grew the use of ServiceNow problem and knowledge management across multiple teams.• Generates monthly reports for the CIO covering defined KPI metrics important to the business.

Kansas City, Mo, Us

Responsible for all internal IT needs including procurement and deployment of equipment, license management, infrastructure maintenance, end-user support, and future planning.Key Accomplishments:• Supervised Windows 10 and Office 2016 upgrades for all users.• Managed domain name migration within Active Directory and Office 365.• Defined and documented departmental processes.

Alpharetta, Ga, Us

Managed collaboration software such as Office 365, Exchange, Lync, Yammer, Central Desktop and Box.Accomplishments• Worked on initial pilot and planning for an 800+ site intranet migration from Jive Software to SharePoint & Yammer.• Coordinated planning and initial rollout of Box cloud storage for 1000 users. Training and coordination with internal IT staff as well as department heads.• Defined use of Central Desktop team collaboration and project tracking product for Corporate IT and PMO teams.

Alpharetta, Ga, Us

Managed a team of 10 technicians supporting 1250+ workers across North America. Responsible for team leadership, vendor management, procurement, and overall support of internal users.Accomplishments• Completed rewrite of all job descriptions including defining Help Desk associates separate from Deskside Support technicians.• Implemented internal wiki team knowledge base system for all of Corporate IT.• Assisted in ServiceNow ticketing system deployment for Corporate IT as part of a focus on following ITIL framework (Incident, Request, Change, Problem).• Coordinated an 1100 system end-of-lease replacement plan.• Deployed Absolute Software Computrace system for remote data protection and asset tracking.• Acted as subject matter expert for OS X support and increased overall team support of Macintosh systems.

Alpharetta, Ga, Us

Supported Windows Server systems and data center operations. Responsible for 250 Corporate IT servers, iSCSI storage, Active Directory, Exchange 2007-2010, and acted as escalation point for help desk & deskside support team.Accomplishments• Deployed SolarWinds ipMonitor system• Worked as tech lead for selection and pilot of Office 365• Assisted with migration from Exchange 2003 & 2007 to 2010, including support and architecture.• Managed setup and configuration of SCCM 2007 for server and workstation patching.

Alpharetta, Ga, Us

Provided end-user support for 1000+ local and remote workers. Focused on great customer service and excellence in troubleshooting.