• Spearheaded the management of over $25 million in projects across Canada & the US, leading cross-functional teams of over 15 members to deliver complex technical solutions• Directed programs with a focus on enhancing business value and improving development and delivery efficiencies using Agile methodologies• Developed comprehensive roadmaps, program plans, and scrum boards, facilitating cadence and Agile events to ensure consistent progress and outcome measurement• Conducted… Show more • Spearheaded the management of over $25 million in projects across Canada & the US, leading cross-functional teams of over 15 members to deliver complex technical solutions• Directed programs with a focus on enhancing business value and improving development and delivery efficiencies using Agile methodologies• Developed comprehensive roadmaps, program plans, and scrum boards, facilitating cadence and Agile events to ensure consistent progress and outcome measurement• Conducted meticulous project tracking through Jira, proactively identifying potential issues and ensuring that all project members met their commitments• Designed and managed project plans and budgets tailored to stakeholder and customer needs, consistently delivering projects within budget and meeting all desired outcomes• Defined and coordinated project roles and responsibilities, ensuring a clear understanding of project scope and objectives across cross-functional teams• Leveraged Salesforce to collaborate with sales teams, effectively tracking business generation from new products and enhancing customer satisfaction• Automated and optimized financial reporting through advanced Excel functionalities, delivering accurate weekly and monthly financial analyses• Led risk management initiatives, monitoring and executing response plans to mitigate project risks• Established a centralized repository using Microsoft Teams for onboarding and training, creating extensive training documentation and enabling seamless onboarding for new Project Managers Show less

• Managed customization projects for second-hand laptops, ensuring high-quality print modifications using AutoCAD• Oversaw departmental crossovers of laptops, implementing safety measures to reduce damage and protect profit margins• Supervised shift operations with a team of six subordinates, ensuring seamless workflow and productivity

• Drove customer retention initiatives, resolving client issues and applying sales tactics to reduce attrition and restore services• Utilized Salesforce for real-time tracking of customer interactions, enhancing customer satisfaction and long-term business relationships• Offered tailored product solutions to meet client budgets, fostering enduring client relationships and increasing revenue

• Managed entire store operations, including sales, inventory management, and customer acquisition• Collaborated on the development of an e-commerce website, significantly enhancing the company’s online presence and sales• Conducted outdoor brand promotions and organized events in collaboration with local athletes, boosting brand visibility and customer acquisition• Utilized Salesforce to identify key customers and drive sales growth while also managing financial reporting and… Show more • Managed entire store operations, including sales, inventory management, and customer acquisition• Collaborated on the development of an e-commerce website, significantly enhancing the company’s online presence and sales• Conducted outdoor brand promotions and organized events in collaboration with local athletes, boosting brand visibility and customer acquisition• Utilized Salesforce to identify key customers and drive sales growth while also managing financial reporting and analysis Show less

• Processed client invoices for Sweden and Finland, resolving critical issues related to Electronic Data Interchange (EDI) invoicing• Supported team operations by preparing financial reports, organizing events, and training new joiners, contributing to the team’s overall performance and winning multiple awards• Utilized SAP ERP for efficient process management and client handling

Finance and Accounts