Rohith Prasad Email & Phone Number

Australia

• Assist the team with on-boarding new customers• Assisting with allocated digital projects• Assist with the creation of functional specifications and work with the production and development teams to draft, customer estimates/quotes for internal approval.• Ensure allocated projects are delivered within agreed timelines and budget or escalate issues in a timely manner.• Participate in project meetings with stakeholders both internally and externally.• Assist with appropriate levels of application acceptance prior to customer delivery.• Assist with the development of release and user documentation as required.• Troubleshoot and assist with resolution of reported issues relating to customer projects or product development.• Assisting in Sysops duties such as installing: SSL, establishing communications between servers and websites.• Daily use of applications such as jira, confluence.

Victoria, Australia

• Delivering an outstanding member experience though excellent customer service on inbound and outbound calls• The provision efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution• Investigation and ownership of complex member queries• Demonstrating subject matter expertise on funds/processes/procedure• Achieving of all Key Performance Indicators (KPIs)• Demonstrating adaptability and teamwork to alter shifts to meet operational demands• Positive participation in the team and team meetings to discuss and share ideas and celebrate achievement of team goals• Working with leaders to improve my personal capability, and increase skills via delegated responsibilities/projects• Supporting leaders and colleagues in delivering results, and working closely with immediate team within the Contact Centre and the broader Link Group• Applied willingness to increase Superannuation knowledge, including additional funds and administration functions• Constant drive and motivation by keeping abreast of current industry related information and changes• Displaying a proactive approach to independent learning• Actively contributing towards continuous process improvement• Living the Link Group Core Values; Teamwork, Professionalism, Commitment, Integrity, Respect • Adhering to all legislative requirements required for the role

United Arab Emirates

• Analyzing the current Bacardi product portfolio available in the UAE region, filtered by category and channel of distribution in off and on trade.• Mapping price points / channel of Bacardi product portfolio.• Reporting of any promotional activities along with the respective product and channel.• Identifying distributors, product offerings, and providing report on current competitor model.• Analyzing, reporting of published data and statistics and assessing future trends.• Evaluating past performance of Non-Alcoholic Sparkling Wine Products (NASWP).• Analyzing and providing report on consumer demographics, preferences, needs, and buying habits.• Present research into concise results and provide actionable recommendations to inform key business decisions.

Master'S Degree, Business Information Systems

Bachelor'S Degree, Marketing