It Manager
Charged with providing IT solutions to multiple businesses spanning a variety of industries/services, including healthcare, legal, architecture, construction, accounting, churches, and labour unions. Oversaw network designs, implementation/maintenance, and R&D of new IT solutions to address business needs. Designed, implemented, and maintained information security management systems to protect business data and network assets.Helped customers by ensuring all network resources and daily operations were compliant with laws and standards including HIPAA, PCI DSS and other PII (Personally Identifiable Information) privacy protection Federal laws. Developed information security compliance documentation and managed daily operations of customer’s physical/virtual infrastructure. Provided help desk support, and collaborated with global tech support departments to support customer software/hardware.Selected contributions:o Implemented and successfully maintained fast response time to tech support callso Near zero downtime and zero data loss for all customers’ networkso Continuously informed customers about various attack trends, trained them in recognizing possible security breaches and raised the awareness about information security to a very high level; no security breaches in 10+ years