Ryan P. Email & Phone Number

Spring, Tx, Us

- Supervise level 2 technical support specialists.- Lead asset management and field inquires during audits of inventory. - Research and find new technologies that would be beneficial to the IT group.- Act as backup and advisor to the Director of IT.- Build and foster relationships with vendors.- Lead endpoint management of all Windows devices.- Coordinate projects for specialized computing needs for customers.- Responsible for purchasing specialized hardware/software.

Columbus, Ohio Area

Promoted to current title in 2013-Manage over 1,600 Windows devices that are connected to the network. Directly influence growth of customer base by developing strong relationships with existing customers to grow our reach.-Accountable for security and patching of Windows desktops, laptops, and servers.-Assist in onboarding and offboarding of customers. -Order all standard and specialized hardware/software from vendors to ensure compatibility and best price.-Maintain Ivanti Endpoint Management and Service Desk software. -Create and implement computer replacement plans for departments.-Collaborate with other IT departments across the university and Medical Center for different systems and sharing of knowledge.-Continue to investigate new systems and technology to create automation and increase efficiency. -Manage IT department SharePoint website and update with tools as needed.-Act as mentor to Systems Analyst and Systems Specialist positions.-Helped facilitate and transition the IT department going from supporting 4 departments to becoming a college level I.T. department supporting 20 departments.-Transition workers to all remote during the COVID pandemic. -Change entire Windows environment from Symantec to CrowdStrike in a short period of time.Systems Analyst (Promoted 2008)-Second level contact for service/problem requests.System Specialist (Starting title in 2006)-First level contact for service/problem requests.

Worked as a student IT worker in the Athletics department.