An international senior-level executive with extensive multi-cultural experience, holding both a MBA and a MBI degree. A proven track-record of conceptualization, implementation and commercial management of unique customer experiences. Goal and target driven with a unique “human-touch”, thereby ensuring ongoing collective stakeholder success. A proven track-record of linking conceptual strategy to pragmatic implementation.Rob Prophet is an international senior executive with 25 years in-depth and successful knowledge focused on the aviation and mass-transport sectors. Rob comes from a multicultural family background and holds Canadian, Dutch and South African citizenship. This mix of cultural understanding has allowed him to live and work in 23 countries across the globe, ranging from the USA to Mexico, to Malawi to Oman, and Korea.Rob has over a decade of successful consulting experience behind him and he has assisted global brands such as DELTA, Air France/KLM, QATAR Airways, Emirates Airlines and Korean Air. Rob also works with various governments, international organizations, and investment banks such as The African Union, The IMF and Lancea Partners of London City, and the city-state of Singapore.However, Rob’s true passion lies in working and guiding emerging markets, with regards to economically sustainable aviation strategies and national economic growth associated with mass air transportation. In this area Rob has worked with 3 of the top 6 oil & gas production governments in Africa, achieved 2 successful airline turnaround (including the largest Low Cost Carrier on the African Continent), the newly launched National Carrier of Congo-Brazzaville (ECAir), and the largest African VC bank in Africa (Afrimexbank),Rob is committed to knowledge transfer in emerging markets and has on numerous occasions being requested to deliver strategy, implementation and replacement sourcing, all in one contract over a specified time-period.
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General ManagerAir Excel Sep 2023 - PresentArusha, Tanzania -
Senior ConsultantAir Excel May 2023 - Aug 2023Arusha, Tanzania -
DirectorEhjr Ltd Aug 2021 - Jul 2023Tanzania -
Lead Advisor To The FounderUkasii Apr 2018 - Apr 2023London, United KingdomSpecialities:BlockchainDirect community engagement Rewards ProgrameCommerceCash-backLoyalty Program -
Senior ConsultantJetsmart Airlines Jan 2021 - Jun 2021Confidential -
Senior Consultant To The Business Rescue PractitionersSouth African Airways Jan 2020 - Jul 2020Johannesburg Metropolitan Area• Designed and proposed the core roadmap for the revival and restructuring of South African Airways as an aviation group• Analyzed and proposed the required fleet and network development for the relaunch• Designed the organizational setup of the airline in its future shape/function• Reporting directly to the Business Rescue Practitioners, the Company Board, labour unions, other stakeholders -
Senior Consultant/ Interim Chief Commercial OfficerCoastal Aviation Jan 2018 - Sep 2018Dar Es Salaam, Tanzania• Business Rescued the company by re-envigoring all commercial processes and departments through slashing costs/non-performing units, delineating clear responsibility matrixes, and instilling a new company culture of “Responsibility”• Centralized all commercial functions to Head Office• Introduced Revenue Management, Revenue Accounting, and Revenue Integrity software programmes• Introduced target based commercial engagement• Blueprinted 5-year distribution and sales plan -
Director - Aviation DivisionD.H.P.C Consulting Jan 2017 - Jan 2018WorldwideD.H.P.C Consulting is a global aviation consultancy, focused primarily on dynamic emerging markets. Our experience extends from Central and South America to Africa, the Gulf, and Asia. Tasks:• Formulated all aspects of 10-year plan Master-Plan, including shipping, manufacturing, aviation, cargo, secondary industries, real-estate, enhanced 2nd residency options/permissions & tax-free linked secondary residency conditions for Cape Verde• Prepared Governmental Legislation to allow for multi-facetted investment options • Prepare Venture Capitalist submission packages for IMF, African Development Bank and IFC• Reporting to International Board & financial Bankers • Formulated a 10-year strategy blueprint for the Gabonese government to establish the largest central import cargo hub, in conjunctions with a fully airport/harbor process plan remap. • Reporting to 2 Sovereign Wealth funds & a London Private Equity Bank • Strategized a fully Aviation Group business plan for a 15-year window for the new national carrier of Nigeria• Reporting to H.I.M, Ooni of Ife, a London Investment Bank, the IMF Africa, and Nigerian ministry of Finance
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Senior Executive Consultant/ Director Of Distribution, E-Commerce, Customer Relations & Crm LoyaltyEcair - Equatorial Congo Airlines Dec 2012 - Jul 2016Republic Of The Congo• Tasked with day-to-day operation responsibility of 5 commercial departments, while at the same time training/mentoring 4 local directors to assume responsibilities from consultant long-term.• P&L responsible for distribution, e-commerce, revenue integrity, Loyalty (both customer and agency), customer relations, customer research and marketing• Developed and launched Africa 1st graduate distribution 2-year internship program.• Develop, mentor and implement Revenue Management• Issue company wide procedures & process manual• Introduce weekly review meetings and monthly KPI pre/re-view meetings with all managers• Scope company’s entire data strategy in conjunction with airline suppliers for a holistic company dashboard• Responsible for all board reports & KPI reporting to shareholders. -
Senior Executive Consultant AviationAlbwardy Investments Jan 2012 - Nov 2012East AfricaRequested to do a complete review and recommendation covering; 1) Network and network-planning2) Interlining options and recommendations3) Distribution 4) Revenue management and capacity/inventory control options5) Sales and Marketing plan6) Product and Customer Experience Review/audit7) Mass data strategic blueprint -
Director Customer ExperienceQatar Airways Jan 2011 - Dec 2011Doha• Accountable for all aspects of customer experience and management.• Formulate, conceptualize and acquire a company-wide CRM infrastructure drawing on push/pull data across the entire airline group • Formulate the global customer contact strategy• Launched customer KPI reporting• 17 direct reporting managers and reporting to the CCO -
Commercial DirectorAero Contractors Of Nigeria Ltd Jan 2010 - Dec 2010Lagos• Full commercial responsibility both for cargo and passenger revenues.• Formulate and direct all marketing activities, including 100% online distribution and sales • Define and manage all CRM, customer experience points, including West Africa’s 2rd largest call-center.• Network planning & schedule development.. Implementated data driven board decision maiking dashboard -
Commercial DirectorTrinité Automatisering Bv Jan 2009 - Dec 2009The Hague Area, NetherlandsDivisional brand change management processResponsible for all commercial activities and P&L accountableDefinition of the marketing strategy and the resulting implementationDefinition of the sales, distribution and e-strategy and resulting implementationOngoing market related product-development and industry first innovation
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On Sabbatical LeaveOn Sabbatical Leave Jun 2008 - Jan 2009Backpacking across the Eastern Coast of Australia
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Director Product StrategyKlm Royal Dutch Airlines May 2002 - Jun 2008Amsterdam Area, NetherlandsFunction as guardian of the KLM brand and voice of the consumer while defining, designing, and implementing passenger products at all points of contact. Optimize initiatives within given financial and resource limits and ensure correct translation within commercial and operational divisions, including Ground Services and In-Flight Services. Guide matrix organization based on structural customer appreciation monitoring, competitor benchmarking, and process reviews. -
Marketing Manager - Switzerland, Austria & SlovakiaKlm Royal Dutch Airlines Nov 1998 - May 2002Zürich Area, SwitzerlandResponcible for all aspects of marketing. -
Sales Manager - Southern AfricaKlm Royal Dutch Airlines 1995 - 1998Southern AfricaResponsible for sales & marketing
Robert Prophet Mba / Mbi Skills
Robert Prophet Mba / Mbi Education Details
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Business Administration And Management, General -
Business Innovation
Frequently Asked Questions about Robert Prophet Mba / Mbi
What company does Robert Prophet Mba / Mbi work for?
Robert Prophet Mba / Mbi works for Air Excel
What is Robert Prophet Mba / Mbi's role at the current company?
Robert Prophet Mba / Mbi's current role is Senior Consultant.
What schools did Robert Prophet Mba / Mbi attend?
Robert Prophet Mba / Mbi attended Royal Roads University, Breda University Of Applied Sciences.
What are some of Robert Prophet Mba / Mbi's interests?
Robert Prophet Mba / Mbi has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Human Rights.
What skills is Robert Prophet Mba / Mbi known for?
Robert Prophet Mba / Mbi has skills like Strategy, Management, Airlines, Marketing Strategy, Aviation, Business Development, Change Management, Business Strategy, Crm, Marketing, Product Management, Commercial Aviation.
Who are Robert Prophet Mba / Mbi's colleagues?
Robert Prophet Mba / Mbi's colleagues are Joel Wanjuu, Stephen Haybukhai, Aani Galway, Bilos Suley, Judith Makere, Anita Kalaitzakis, Aichi B..
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