Robert Prophet Mba / Mbi Email & Phone Number

Arusha, Tanzania

Arusha, Tanzania

Tanzania

London, United Kingdom

Specialities:BlockchainDirect community engagement Rewards ProgrameCommerceCash-backLoyalty Program

Confidential

Johannesburg Metropolitan Area

• Designed and proposed the core roadmap for the revival and restructuring of South African Airways as an aviation group
• Analyzed and proposed the required fleet and network development for the relaunch
• Designed the organizational setup of the airline in its future shape/function
• Reporting directly to the Business Rescue Practitioners, the Company Board, labour unions, other stakeholders

Dar Es Salaam, Tanzania

• Business Rescued the company by re-envigoring all commercial processes and departments through slashing costs/non-performing units, delineating clear responsibility matrixes, and instilling a new company culture of.
• Centralized all commercial functions to Head Office
• Introduced Revenue Management, Revenue Accounting, and Revenue Integrity software programmes
• Introduced target based commercial engagement
• Blueprinted 5-year distribution and sales plan

Worldwide

• D.H.P.C Consulting is a global aviation consultancy, focused primarily on dynamic emerging markets. Our experience extends from Central and South America to Africa, the Gulf, and Asia. Tasks:
• Formulated all aspects of 10-year plan Master-Plan, including shipping, manufacturing, aviation, cargo, secondary industries, real-estate, enhanced 2nd residency options/permissions & tax-free linked secondary.
• Prepared Governmental Legislation to allow for multi-facetted investment options
• Prepare Venture Capitalist submission packages for IMF, African Development Bank and IFC
• Reporting to International Board & financial Bankers
• Formulated a 10-year strategy blueprint for the Gabonese government to establish the largest central import cargo hub, in conjunctions with a fully airport/harbor process plan remap.

Republic Of The Congo

• Tasked with day-to-day operation responsibility of 5 commercial departments, while at the same time training/mentoring 4 local directors to assume responsibilities from consultant long-term.
• P&L responsible for distribution, e-commerce, revenue integrity, Loyalty (both customer and agency), customer relations, customer research and marketing
• Developed and launched Africa 1st graduate distribution 2-year internship program.
• Develop, mentor and implement Revenue Management
• Issue company wide procedures & process manual
• Introduce weekly review meetings and monthly KPI pre/re-view meetings with all managers

East Africa

Requested to do a complete review and recommendation covering; 1) Network and network-planning2) Interlining options and recommendations3) Distribution 4) Revenue management and capacity/inventory control options5) Sales and Marketing plan6) Product and Customer Experience Review/audit7) Mass data strategic blueprint

Doha

• Accountable for all aspects of customer experience and management.
• Formulate, conceptualize and acquire a company-wide CRM infrastructure drawing on push/pull data across the entire airline group
• Formulate the global customer contact strategy
• Launched customer KPI reporting
• 17 direct reporting managers and reporting to the CCO

Lagos

• Full commercial responsibility both for cargo and passenger revenues.
• Formulate and direct all marketing activities, including 100% online distribution and sales
• Define and manage all CRM, customer experience points, including West Africa’s 2rd largest call-center.
• Network planning & schedule development.. Implementated data driven board decision maiking dashboard

The Hague Area, Netherlands

Divisional brand change management processResponsible for all commercial activities and P&L accountableDefinition of the marketing strategy and the resulting implementationDefinition of the sales, distribution and e-strategy and resulting implementationOngoing market related product-development and industry first innovation

Backpacking across the Eastern Coast of Australia

Amsterdam Area, Netherlands

Function as guardian of the KLM brand and voice of the consumer while defining, designing, and implementing passenger products at all points of contact. Optimize initiatives within given financial and resource limits and ensure correct translation within commercial and operational divisions, including Ground Services and In-Flight Services. Guide matrix.

Zürich Area, Switzerland

Responcible for all aspects of marketing.

Southern Africa

Responsible for sales & marketing

Mba, Business Administration And Management, General

MBA

Mbi, Business Innovation

Masters of Business Innovation