Robin Thomas Email & Phone Number

Mississauga

As a technical writer in a small team, I have had multiple opportunities to expand beyond my role as writer. I recently completed the migration of our publishing process to Oxygen XML editor which has significantly expanded our capabilities and benefits we provide to our users.I also have standardized several processes regarding user assistance strategies.

Burlington, Ontario

As a technical writer, I supported the technical support staff through the development of instructional and reference materials. I contributed articles to the knowledge base, expanding the fount of available knowledge. I documented guidelines for the new mentorship program that sought to expedite employee onboarding.

Mississauga, Ontario

As a technical writer, I generated documentation for a variety of audiences and experienced how the shift in audience corresponded to the shift in focus and needs for different deliverables. I aided in the development of instructor led training modules, wrote end-user documentation for phone applications and participated in the localization of user.

Waterloo, Canada

As a technical writer, I maintained documentation for system administrators of Sybase products. I collated lists of known issues for products, engaging with developers to create descriptions that were accurate, comprehensive, and, most importantly, useful to users.

As a marketing intern, I was responsible for ensuring that customers, both current and potential, were satisfied with the level of information available to them. I implemented various SEO strategies, including marketing campaigns managed through various social media sites to broaden Zzeem's visibility. I ensured that information regarding Zzeem services.

Waterloo, Canada

As a communications assistant, I interviewed members of the Water Institute to develop content for their quarterly new letter. I also promoted speaker events to encourage engagement in the project within the university and academic circles.

As a research assistant, I helped the liaison officer facilitate communication between the different creative areas of the Canada Council for the Arts. I tracked the distribution of funds in previous years to assess their effects and determine more effective dissemination methodologies in the future. I also helped to gather information for a.

Bachelor Of Arts, English - Rhetoric And Professional Writing, Digital Media Specialization, French Minor

Certificate In E-Learning, E-Learning

The Certificate in E-Learning from the University of Toronto, School of Continuing Studies, prepares students to develop and launch.