Lead Support Analyst with a proven record of enhancing technical support procedures, automating routine administration tasks, providing tailored software solutions, and surpassing all customer service level objectives. Comprehensive fifteen-year history with leading technologies, including multidisciplinary experience in:• Windows 2003 and 2008 Server Administration• VMware ESX and ESXi Server Administration• SharePoint 2010• Windows Server Update Services • Cisco and 3Com Network Administration• ShoreTel VOIP Support• Syntellect Call Center Administration and ScriptingSpecialties: Shoretel, Apropos, Syntellect, Windows Server and Workstation Administration, 3COM, Cisco, Security, Network Performance, VMWare, Antivirus, WSUS, MDT, ESX, ESXi, Powershell, Windows Scripting
Listed skills include Active Directory, Troubleshooting, Windows Server, Vmware Esx, and 26 others.