Led and developed a team of customer service representatives providing training and coaching to enhance team performance.Utilized CRM data to personalize customer experiences for smooth and efficient store operations, including customer service, sales, and returns.Participated in community outreach activities to strengthen the store's relationship with key stakeholders. Optimized checkout processes, managed staffing levels ensuring compliance with store policies and procedures.Implemented loss prevention measures in cash handling procedures and fraud detection protocols.Managed accuracy in financial reporting with balancing registers, reconciling cash deposits, and monitoring sales performance.

Assisted customers in locating products, offering knowledgeable guidance and product information.Processed customer transactions accurately and efficiently at cash registers, ensuring seamless checkout experiences.Managed returns, exchanges, and refunds following Home Depot’s established policies to ensure customer satisfaction.Addressed customer inquiries, concerns, and complaints, working to resolve issues promptly and maintain positive interactions.Maintained a clean and organized store environment by restocking shelves and ensuring merchandise displays were visually appealing.Collaborated with team members and supervisors to ensure the smooth flow of store operations and exceptional customer service.

Develop and implement strategic plans to help achieve their long-term goals.Advise on pricing strategies to maximize profitability while remaining competitive.Assisted in planning and executing marketing campaigns to promote services.Identified and implemented sustainable practices to reduce the environmental impact of printing operations.Established and maintained quality control standards.Resolved customer complaints and addressed issues promptly.

Communicated and followed-up with clients through various channels (phone, email, in-person).Identified opportunities for upselling or cross-selling products or services. Worked closely with internal teams (sales, marketing, operations) to ensure client satisfaction. Maintained accurate records of client interactions, account information, and project details.