Robert Pulley Email & Phone Number

Hillsborough, Nc, Us

Remote

Raleigh, North Carolina Area

Tier II Service Desk Team Lead (Second Shift)/ Administrative Lead (Second Shift). Oversee software deployment to 17,000 plus United State Postal Service sites (@45,000 Retail Sales Terminals). - Prepare, audit and validate software packages in preparation for software deployment. -Deploy software remotely on a strict schedule providing near seamless migration from POS to RSS. -Prepare Power Shell scripts for automation of tedious technical tasks, gather trends data, develop reports, and proactive troubleshooting. -Troubleshoot software and hardware remotely over a complex network. Maintain and track historical data for trends and provide reports for corrective action. -Assist in the development of process and process improvement.

Information Technology Consultant. Performed diverse rolls Information Technology in a 1099 or as a service.• Monitored 2 data centers consisting of 117 servers and 300+ websites.• Responded to a variety of trouble calls ranging from software installations to hardware troubleshooting and repair.• Research and Develop Proof of Concept data.• Write technical procedural documents.• Conducted remote assistance and network management Remote Desktop Connection and administrative shares.• Conducted Webinars and spoke in person at conferences and seminars during technical sales demonstrations.• Configured testing laboratories and developed test cases.• Administered site surveys and developed courses of action based on survey.• Virus Removal• System Cleaning and Performance Enhancements• System Installation• Custom System Builds.• Home - Small Business wireless IP Based Security

Research Triangle Park, Nc

Provide quarterly life cycle support for Lenovo xSeries High Performance Modular/Blade servers.• Install, configure and test Lenovo xSeries High Performance Servers.• Perform Functional Verification Tests on main boards, memory, hard drives, raid controllers, various data buses, various chips, data links, power, system controls and system self diagnostics.• Provide testing results and recommendations to management through defect tracking and test reporting data base.• Perform remote testing via Integrated Management Module (iMM) and Internal Build Software(Q-Tester).• Work with developers and engineers to resolve defects and bugs.• Inject hardware bugs on memory and main board buses via soldering for testing.• Read and understand system requirements and functionality documentation.• Read long lines, block diagrams, fault logic, and schematics.• Work with testing team for problem resolution.Hardware: Developmental, x3950 M6, x3850 M6, x3850 M5, x3690 M5 , x3750 M4 High End Servers. Blade Servers.Software: Redhat Enterprise Linux(RHEL 5/6), Suse Linux Enterprise (SLES 10/11), Windows 2008 R2 DC, Windows 2012, Windows 7/8, VMware, Integrated Management Module (IMM), uEFI (Firmware), Pre-boot Dynamic System Analysis(pDSA). Rational Clear Quest, Rational Quality Managment, Remedy db.

Rtp, Nc

Provide quarterly life cycle support for IBM xSeries High Performance servers.• Install, configure and test IBM xSeries High Performance Servers.• Perform Functional Verification Tests on main boards, memory, hard drives, raid controllers, various data buses, various chips, data links, power, system controls and system self diagnostics.• Provide testing results and recommendations to management through defect tracking and test reporting data base.• Perform remote testing via Integrated Management Module (iMM) and Internal Build Software(Q-Tester).• Work with developers and engineers to resolve defects and bugs.• Inject hardware bugs on memory and main board buses via soldering for testing. Read and understand system requirements and functionality documentation.• Read long lines, block diagrams, fault logic, and schematics.• Work with testing team for problem resolution.Hardware: Developmental, x3950 M6, x3850 M6, x3850 M5, x3690 M5 , x3750 M4 High End Servers. ProLiant Servers, Sunblade Servers, Desktop, Laptops, A/N SQR 17 Sonobouy Processor, RD-420 Recorder/Reproducer, ARR-75 Antennae, RD-390 Recorder/Reproducer, Multi-Meter, Osciliscopes, Soldering Equipment.Software: Redhat Enterprise Linux(RHEL 5/6), Suse Linux Enterprise (SLES 10/11), Windows 2008 R2 DC, Windows 2012, Windows 7/8, VMware, IBM, Integrated Management Module (IMM), uEFI (Firmware), Pre-boot Dynamic System Analysis(pDSA). Rational Clear Quest, Rational Quality Managment, Remedy db.

Durham-Nc

Performed insulation installation services for new and retrofit construction sites; both residentialandcommercial.● Installed open-cell and closed cell spray foam insulation in walls, attic spaces, sealedcrawls, band joists, special installs and more.● Conducted job-site preparation work in order to reduce clean up and property damage.● Managed hazmat grade chemicals used in open-cell and closed-cell installation.● Utilized and maintained protective equipment during the use of spray foam insulationinstallation including protective chemical suit, heavy surgical gloves, full respirator withrip-away lenses.● Installed faced and un-faced batted insulation in crawl spaces, walls, ceilings and atticspaces as well as preparations for fire places and baths.● Performed air infiltration and fire retardant (electrical) services.● Manage and troubleshoot problems with Graco Spray Foam Fusion Reactor and relatedequipment.● Perform preventative maintenance on Graco Spray Foam Fusion Reactor and relatedequipment.● Manage and maintain Hino 238 Truck for transporting two fusion reactors, 6 barrels ofspray foam chemicals and related equipment, as well as the front compartment John Deerdiesel generator.● Interface with customers, sales people, and management to negotiate job specific details.

Provided full lifecycle support for Air Force software development, testing, integration and field test teams. Responsible for configuration and reconfiguration of west coast integration lab; containing 30 plus servers, 20 workstations and various peripheral equipment. Created and coordinated deliverable media for various live testing facilities as well as host on site and remote test/integration events.• Integrated 60+ software packages.• Evaluate test data and provided recommendations to developers, engineers, and Air Force.• Provided support to Air Force testing facilities via telephone, e-mail and on-site.• Received feedback from Air Force testing facilities and evaluated/ implemented changes as appropriate.• Researched cost effective solutions for GCCS I3 installations and distributions.• Support the Air Force during GCCS I3 Program Evaluation & Research Group (PERG) and weekly engineering and developer teleconferences.• Developed lab virtualization using open source software to increase efficiency and reduce hardware cost.• Travel to Air Force sites as needed in order to provide technical support.

Provided analysis and tests to US Navy testing teams for electronically transmitted messages, utilizing the United States Message Text Format/ Over the Horizon Gold (USMTF/OTG) message handling subsystem, using strict engineering standards. Installed, supported and configured test labs during pre-test and live testing.• Recommended pass or fail after test results analysis.• Authored test analysis reports for the Director of Naval Center for Tactical Systems Interoperability.• Installed and configured servers, workstations and related peripherals used in multiple test labs using Microsoft Based servers and proprietary US Navy sniffing software and equipment.• Assisted remote test facilities in lab configuration via phone, e-mail and technical assist visits.• Provided solutions to simple and complex networking problems.• Consulted with the Director of Naval Center for Tactical Systems Interoperability during post inspection for Major lab overhauls.

Tested and integrated proprietary hardware and software system used for maritime intelligence gathering and reporting. Visited various Department of Defense test facilities in support of installation, configuration and life cycle support of beta and the final product.• Developed installation and administration guides.• Created test procedures and integration plans.• Installed Servers and workstations used during controlled regression and reverse compatibility testing in a sanitized environment.• Integrated and tested over 280 software products.• Provided reports during weekly meetings.• Entered integration and testing results in trouble report tracking software.• Administrator for 40 plus servers and 60 plus workstations utilized during the integration and testing process.• Organized and researched install time matrixes and procedures for optimization of system roll-outs.• Assisted in the development of software and supporting documentation deliverables.• Attended meetings and conferences as a subject matter expert.• Provided life cycle support during Department of Defense testing and roll-outs.• Used Six Sigma and Capability Maturity Model® Integration (CMMI).

Lead systems administrator for the UNIX based intelligence gathering and reporting subsystem. Supervisor for 24+ man combat intelligence center on board naval vessels. Assistant systems administrator for Microsoft based networks.• Made tactical and non-tactical recommendations which ultimately led to the movement of a $63.2 million US Navy Warship and it inhabitants safely through the water during various missions and operations.• Designed, built and managed a $150,000 computer based training center used for various non-official US Navy functions.• Designed and administered PC based training scenarios used during official cruise missile certifications which lead to several ship cruise missile certifications.• Supervised and trained junior/senior personnel using on the job training.• Received, maintained, distributed and destroyed sensitive data in accordance with the appropriate standards set forth US Navy directives.• Qualified US Navy Instructor.• Taught over 260 students in a classroom and lab environment over the course of 3 years.• Council junior and senior personnel and managed personnel files for students and subordinates.• Assisted in a base wide Novel to NT 4.0 Migration and responsible for the maintenance to repair of 50+ personal computers while on shore duty.• Administered the network for an entire School House on board a US Navy shore facility.• Assisted in the systems administration, design and redesign of 2 classrooms containing over 3 million dollars worth of computer hardware and other peripheral devices.• Developed metrics for use in tracking trends over a period of time.• Maintained and repaired a million dollar SONAR buoy processing electronic subsystem.

Ba, Computer Informations Systems (Forensics)

Activities and Societies: Dean's ListIn Progress

Computer Information

Ongoing education for professional and personal development.

Non-Degree, Windows Server 2000/2003 Fast Track

Certification, Comptia A+

Acoustic Grams Analyst, Oceanographic Acoustics

Certified Navy Electronics Technician, Electronics

An/Sqr-17 Technician, Electronics

High School Diploma, College Prep

Activities and Societies: Marching Band, Band, Computer Club, Wrestling, Cross Country, Academic All American.