It Independent Contractor
Current• Consult with customers over the phone, on-site at their business or residence, to offer tailored solutions.• Provide basic troubleshooting and support for PC hardware, software, and network issues.• Assist with the installation, configuration, and maintenance of client systems and applications.• Windows Server deployment and Domain Configuration with hybrid and on-premise Active Directory Services.• Administer Microsoft 365 environments, including user management, security settings, and application configuration.• Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions• Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions.• Conduct security assessments for customer environments, recommending and implementing appropriate solutions.• Gather and analyze information to accurately diagnose and resolve clients' technical issues in a timely manner.• Escalate complex or unresolved issues to higher-level support technicians as needed.