• Consult with customers over the phone, on-site at their business or residence, to offer tailored solutions.• Provide basic troubleshooting and support for PC hardware, software, and network issues.• Assist with the installation, configuration, and maintenance of client systems and applications.• Windows Server deployment and Domain Configuration with hybrid and on-premise Active Directory Services.• Administer Microsoft 365 environments, including user management, security settings, and application configuration.• Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions• Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions.• Conduct security assessments for customer environments, recommending and implementing appropriate solutions.• Gather and analyze information to accurately diagnose and resolve clients' technical issues in a timely manner.• Escalate complex or unresolved issues to higher-level support technicians as needed.

Provide guidance, motivation, emotional support, and event directions in term of delegate relationship, summit and conference production.Help in setting goals, developing professional contacts, and identifying resources

• Managed Oracle OCI, Azure and AWS Cloud environments, provisioned VMs, Virtual Networks, Gateways and Storage.• Successfully Led the Migration of 'Formula1' workloads from MS Azure to Oracle Cloud, including Application Security.• Implemented more than 14 Servers (IBM, HPE, Dell) and Storage Solutions Deployed in the Customers’ Data Centers.• Configured and troubleshooted Cisco, Aruba, Brocade, Fortinet, and Sophos for SLA and new customer deployments.• Delivered Implementation and Support for 24+ Oracle Servers (PCA, ODA, SPARC) & ZFS Storage Solutions to Enterprises.• Managed VMware Cluster Upgrades across three Production Environments and two DR Sites, including Health Checks.• Executed 200+ OS Implementation and provided support for Windows Servers, Oracle Linux/Solarix, Red hat, & Ubuntu.• Assorted Server Application Deployments, Upgrades, and Migrations of ADDC, Exchange, Office365, MSSQL, & G-Suite.• Led Multiple Backup Implementations and Managed Restoration Tasks using Veeam, Veritas, Carbonite, and Acronis.• Served as an Ad hoc Pre-Sales Consultant, provided Solutions Design Meeting Support to Sales Team and clients from USA, UK, UAE & Saudi Arabia.• Hosted 200+ Infrastructure & Software Information Discovery Sessions and Workshops to gather detailed requirements.• Drafted over 500 Scope of Works, crafted 800+ BOM & BOQ, 150+ Hardware Sized & delivered 350+Technical Proposals.• Outsourced as a Network, System, and Security Analyst along with Technical Support to Project-based Customers.• Managed 25+ Vendors Escalation Support, Procurement, and License Renewals for SLA-based Customers.

• Managed AWS Cloud infrastructure, including provisioned SaaS environments, and performed multiple IaaS migrations.• Successfully deployed over 12 IBM and Dell server and storage solutions in enterprise data centers.• Managed system administration tasks, including installations and patch support for Linux and Windows Server.• Implemented 20+ open-source PBX setups, configured 100+ IP phones, & integrated 30+ VoIP gateways (FXS/FXO/GSM).• Administered and implemented 10+ Cisco Catalyst & Nexus switches, and configured multiple firewall setups using Fortinet, Sophos, WatchGuard, and pfSense.• Led pre-sales meetings, analyzed 100+ business requirements, and translated them into technical requirements.• Designed and delivered over 50 technical product, services presentations and proof-of-concept (POC) demonstrations.• Performed remote and on-site deployments of Cloud, Network, IAM, Application and Endpoint Security and monitoring solutions for diverse clientele.

• Progressed from “International Sales Executive” to “Senior Sales”, “Inside Sales Team Lead”, “Project Lead”, and “Conference Producer Specialist”.• Recruited 15-20 potential speakers per event, enriched conferences with esteemed panelists, and established Senior Advisory Boards.• Delivered multiple successful programs, including Clinical Trial Innovation Programme (CTIP), Drug Discovery Innovation Programme (DDIP), and Semiconductor Innovation Programme (SIP), securing Sponsorship and Exhibition Sales averaging $100k to $150k per event.• Organized a partnership in Telecom Innovations PTI, collaborating with industry leaders, engaging sponsorship partners, delegate companies, and media partners, and expertly crafted marketing content and sales materials while conducting comprehensive sales and research training.

• Designed, modified, installed, and supported the company's computer systems, including LANs, WANs, and Internet.• Deployed and administered Asterisk PBX systems across multiple site plants, ensuring seamless communication.• Provided remote support using Microsoft Grade Point Solution, ensuring employees received timely assistance.• Administered software deployments and executed security updates to maintain system integrity.