Ramez Qusous Email & Phone Number

Munich, By, De

Munich, Bavaria, Germany

Edinburgh, Scotland, United Kingdom

• Designed and implemented customised Revenue Operations (RevOps) frameworks including sales strategies and processes for diverse clients, leveraging HubSpot as a central CRM.• Developed and delivered tailored onboarding programmes for clients new to HubSpot as well as optimisations for existing users. • Held drop-in clinic sessions to drive CRM adoption and understand knowledge retention through role-playing scenarios.• Developed and delivered training programmes including virtual and in person sessions as well as video guides to sales and customer success to drive successful implementation of new processes.• Worked closely with sales managers to create and optimise sales processes using methodologies (such as MEDDPICC, BANT) and build dashboards for performance monitoring and coaching conversations.• Engaged in focus groups and testing sessions to gather feedback, iteratively improving training content and processes.• Carried out analysis on client products, competitor activities and industry insights shaping process and strategy design.

Edinburgh, Scotland, United Kingdom

• Identified, nurtured, and converted new business opportunities across various UK sectors.• Assessed client needs and recommended tailored solutions, enhancing client satisfaction and revenue.• Qualified leads from marketing campaigns, optimising the sales pipeline.• Facilitated connections between clients and Account Executives.• Generated high-quality leads to strengthen the sales pipeline.• Ensured exceptional customer experiences, fostering positive interactions.• Aligned products and services with customer needs to drive mutual fit.

Newcastle Upon Tyne, United Kingdom

- Responsible for generating new qualified leads into sales pipeline through field prospecting- Initial contact and relationship building with prospective clients- Assess markets and identify needs and requirements- Generating demand in the aligned territory through cold calling and warm meetings

Edinburgh, United Kingdom

Secureworks is a global leader in intelligence-driven information security solutions. We help organisations confidently pursue business goals in a digitally-connected world. - New business sales positioning of Secureworks in key markets in the Middle East region- Responsible for generating new qualified leads into sales pipeline through a variety of means- Initiate prospect relationships to enable value driven conversations- Driving prospect interest throughout the early stages of the sales cycle and partnering with field sales on appropriate sales activities to achieve revenue quota objectives- Initiate, maintain and master on-going relationships with prospects, via the phone, email and web, scoping on LinkedIn, attending industry events and also working closely with our Partners- Position and match Secureworks capabilities to each prospect business driver and challenges- Managing a territory across the META region and communicating qualified leads to the different Field Sales Representatives - Initiating and leveraging strategic channel partnerships to gain access to C-suite decision makers - Lead efforts in conjunction with Marketing to create integrated campaigns, uncover market intel and brand company sponsored events to identify new opportunities - Communicate effectively and establish win/win partnership with assigned Field Sales Representatives to drive new business revenues- Serve as the initial point of contact with targeted companies- Work with our channel partners to build account plans and contact strategies- Understand prospect’s business and information security environment

Edinburgh, Scotland, United Kingdom

- Collaborate with management to designing and implementing strategic business plans that expands company’s customer base and ensure its strong presence- Develop and manage a high performing team, continuously raising the bar and managed performance using best performance tools- Assist Branch Manager controlling and running an optimum fleet size- Accompany regional account manager on multiple sales calls- Building and maintain key relationships with internal and external stakeholders including local and national corporate accounts

Dundee, United Kingdom

- Managed large amounts of incoming calls from customers to take reservations; identified and assessed customers’ needs to achieve satisfaction - Handled customer complaints, provided appropriate solutions and alternatives within set time limits; followed up to ensure resolution- Contributed to the profit of the company by upselling insurance add on products to rental customers - Analysed sales, gross profit and inventory activity - Recognised by senior management for exceptional customer service from feedback given by customers

Amman, Jordan

- Served as the lead point of contact for all customer account management matters ranging from electronics, telecommunications, insurance and FMCG, build and maintain strong, long-lasting client relationships - Collaborated with the creative team to map out of strategies for clients, defined messages and ensured consistent brand visibility - Communicated with clients at a senior level to resolve issues and inquiries- Generated innovative ideas to support customers and boost brand awareness- Coordinated meetings with team members to ensure all stakeholders were on board - Utilised communication and negotiation skills to generate new accounts- Assisted Clients in managing budgets

Master Of Science (Msc), International Business And Marketing

Bachelor Of Administrative Sciences, Business Administration

Education record