Roxana Radulescu Email & Phone Number

Belgium

Designed, developed and structured user guides for medical software using Oxygen XML Editor, as well as other internal and proprietary development tools.Implemented the Darwin Information Typing Architecture (DITA) principles of writing topic-oriented information for authoring, producing, and delivering readable information as discrete, typed.

Romania

Designed, created and enhanced user guides and command line administration guides for 3 newly developed bypass switches (failsafe devices ensuring uptime and high availability of monitoring and security deployments), using MadCap Flare.Updated and revised existing documentation for 3 products based on the feedback of internal project stakeholders (product.

Planned, organized and enhanced online documentation for a proprietary fintech product using Adobe RoboHelp and FrameMaker.Updated preexisting documentation, based on software changes introduced with fixing technical issues submitted by both customers and internal quality assurance teams.Developed clear and comprehensive release notes and explanations for.

București, România

Created and analyzed the documentation of 5 European projects centered on aiding less privileged households.Proactively provided reports related to the progress, status and potential issues of ongoing projects to the management team.Organized evaluation sessions for the project participants and created detailed and constructive reports for each.

Handled support requests initiated by customers through multiple communication channels, including phone calls and e-mails.Developed clear and extensive documentation, explanations and descriptions for the support cases, in the internal ticketing systems.Escalated technical and non-technical issues to the management team, according to the corporate.

Craiova, Romania

Developed several custom courses for non-native English-speaking professionals.Kept a constant focus on providing value and delivering quality content for the participants, constantly optimizing the course flow to fulfill and even exceed their professional requirements.Organized the teaching activities by writing syllabuses and establishing the teaching.

English, French, European Legal Translation And Terminology

Translation And Interpretation

International Relationships And European Studies