Roxana Radulescu Email & Phone Number

Belgium

Designed, developed and structured user guides for medical software using Oxygen XML Editor, as well as other internal and proprietary development tools.Implemented the Darwin Information Typing Architecture (DITA) principles of writing topic-oriented information for authoring, producing, and delivering readable information as discrete, typed topics.Revised and updated preexisting documentation based on the project requirements and deliverables, as well as the feedback of internal project stakeholders (product management, development, quality assurance).Collaborated with product managers to ensure that new product features and functionalities are clearly and comprehensively documented.Continually involved in building a better customer experience by improving the publicly available documentation through the process of gathering digital data points and actionable insights using Adobe Analytics.

Romania

Designed, created and enhanced user guides and command line administration guides for 3 newly developed bypass switches (failsafe devices ensuring uptime and high availability of monitoring and security deployments), using MadCap Flare.Updated and revised existing documentation for 3 products based on the feedback of internal project stakeholders (product management, development, quality assurance).Kept a constant focus on providing customers with clear and detailed descriptions of the documented concepts and functionalities, which often implied adding figures, illustrations and other graphic elements in the developed user guides.Collaborated with other teams (product management, development, quality assurance) to incorporate fixes, new features and improvements into the technical documentation.Gathered relevant and necessary technical details using the graphical and command line interfaces of the products for which high quality documentation files have been provided (user administration guides, quick reference guides and others).

Planned, organized and enhanced online documentation for a proprietary fintech product using Adobe RoboHelp and FrameMaker.Updated preexisting documentation, based on software changes introduced with fixing technical issues submitted by both customers and internal quality assurance teams.Developed clear and comprehensive release notes and explanations for known technical issues fixed by the development teams.Collaborated with other teams (product management, development, quality assurance) to incorporate fixes, new features and improvements into the technical documentation.Distributed assignments to junior team members according to loads and priorities.Gathered relevant and necessary technical details using the graphical interface of the product for which high quality documentation files have been provided (install guides, user administration guides, FAQs and others).

București, România

Created and analyzed the documentation of 5 European projects centered on aiding less privileged households.Proactively provided reports related to the progress, status and potential issues of ongoing projects to the management team.Organized evaluation sessions for the project participants and created detailed and constructive reports for each attendee.Participated in the process of recruiting trainers and contributed to organizing and delivering several "Train the Trainer" sessions.Coordinated and supervised trainers in their regular and recurring activities.

Handled support requests initiated by customers through multiple communication channels, including phone calls and e-mails.Developed clear and extensive documentation, explanations and descriptions for the support cases, in the internal ticketing systems.Escalated technical and non-technical issues to the management team, according to the corporate procedures and policies, involving upper support layers and when necessary, development teams.Delivered support activities in compliance with corporate procedures, policies and service level agreements.

Craiova, Romania

Developed several custom courses for non-native English-speaking professionals.Kept a constant focus on providing value and delivering quality content for the participants, constantly optimizing the course flow to fulfill and even exceed their professional requirements.Organized the teaching activities by writing syllabuses and establishing the teaching methodologies according to each corresponding certification level (A1 to C2).Interacted with more than 300 professionals with a variety of backgrounds and experience levels in more than 40 classes.

English, French, European Legal Translation And Terminology

Translation And Interpretation

International Relationships And European Studies