Rob Rafelson Email & Phone Number

▸ Lead a team of Customer Account Managers for Ampacet’s North American customer base. Highly Cross functional role featuring daily interaction with Sales, Supply Chain, and Manufacturing▸ Lead cross functional root cause / corrective action investigations for all service related complaints▸ Created Career Ladder program for Team ▸ Developed, monitored, and reported out departmental KPI’s and metrics

New York City Metropolitan Area

Morris Plains, Nj

✅ Contributed toward significant change for this manufacturing & technology company in terms of gathering global customer feedback, analyzing data, and implementing reform or enhancement. Managed teams comprised of HR, legal, sales, marketing, and C-suite members to develop customer survey protocols, allowing for real-time data collection and near-time response or corrective action for customers.✅ Expert with root-cause analysis, enterprise-wide surveys, and 100+ member customer care staff spanning multiple time zones.