Guest Service Officer
Current• Provide excellent customer service by welcoming guests, addressing their inquiries, and assisting with their needs throughout their stay. Greet guests in a friendly and professional manner, ensuring a positive first impression and creating a welcoming atmosphere.• Offer concierge services to guests, such as providing recommendations for local attractions, restaurants, transportation, and entertainment options. Arrange bookings for tours, restaurant reservations, transportation, or other requested services to enhance the guest experience.• Handle guest payments, including processing cash, credit card, or other payment methods accurately and securely. Provide guests with accurate and detailed invoices or receipts upon check-out, addressing any billing inquiries or discrepancies.• Perform various administrative tasks, such as maintaining guest records, updating databases, preparing reports, and filing documents. Keep track of guest preferences, special requests, and other relevant information to personalize future guest experiences.