• Led payroll operations for 67k employees with 100% accuracy, reducing processing time by 40% through automation and continuous improvement• Managed hire to retire services for 67k employees supporting 2k clients• Led a team of 175 HR professionals, aligning operations with long-term business goals and ensuring seamless service delivery• Automated statutory filings for PF, ESI and gratuity contributions, reducing manual intervention by 40%• Conducted quarterly payroll audits, achieving a 99.9% accuracy rate in payroll disbursals• Introduced self-service portals for payslips, tax declarations, and compliance certificates, improving employee experience by 30%• Designed a compliance dashboard to monitor labor law adherence, ensuring zero penalties during audits• Managed over 100,000 monthly EDM transactions, including payslip generation and data updates• Enhanced talent acquisition strategies for high-volume hiring, improving recruitment efficiency and candidate experience• Standardized onboarding for 6,000 new hires monthly, driving integration, engagement, and retention• Established risk and control assessments with a 99% adherence rate, ensuring compliance across functions• Ensured timely PF, ESI, TDS filings, quarterly compliance submissions, and year end tax filings with 100% compliance• Led monthly business reviews with senior leaders, driving a 15% productivity increase through KPI-based improvements• Optimized vendor partnerships for background checks, insurance, and rewards, reducing vendor costs by INR 12 million annually• Administered retirement benefits, ensuring 100% compliance with labor laws and meeting all statutory deadlines• Delivered comprehensive HR metrics (e.g., attrition rates, diversity ratios, and budget adherence) through regular reports to clients and stakeholders• Coordinated internal and external tax and statutory audits to ensure compliance with legal and regulatory requirements addressing findings swiftly and effectively

Key Responsibilities:• Led HR transformation, expanding operations to 350 cities in India to support financial inclusions goals for 16 million customers.• Managed payroll for 25,000 employees across multiple countries, ensuring accuracy, compliance with diverse tax regimes and statutory requirements.• Spearheaded centralized payroll operations and implemented automated payroll systems, achieving a 30% reduction in processing time and saving 1,700 man-hours annually, while developing country-specific tax modules to ensure accuracy and improve compliance.• Centralized compliance processes, cutting audit preparation time by 50% and streamlining statutory reviews.• Collaborated with cross-functional teams to implement payroll policies aligned with regional regulations.• Digitized employee records and launched employee self-service processes, achieving 40% higher employee satisfaction.• Managed recruitment for banking and sales roles, covering blue- and white-collar employees (C2H and FTE).• Established audit protocols, ensuring zero discrepancies across 10 consecutive audits.• Oversaw onboarding for 3,000 hires monthly and organized training programs for POS system rollouts.• Directed employee relocation initiatives, achieving a 90% satisfaction rate and boosting retention by 10% in one year.

Key Deliverables:• Led HR transformation during Lebara’s acquisition by Palmarium, aligning HR with digitalisation and European growth goals.• Standardized and centralized payroll operations across EMEA for over 5,000 employees, ensuring 100% GDPR and labour law compliance with zero payroll errors.• Reduced payroll errors by 20% through rigorous validation processes, avoiding penalties for statutory filings.• Implemented a centralized payroll system integrated with SAP HR, boosting efficiency and scalability.• Optimized expatriate payroll management, ensuring compliance with international tax treaties and reducing legal exposure.• Automated statutory reporting, cutting audit turnaround times by 40%.• Sustained 'Diversity Corporate Champion' status, increasing new hire satisfaction by 18% through targeted recruitment and engagement initiatives.• Directed Tier 1 HR support, achieving an 85% first-call resolution rate and enhancing the employee experience.• Streamlined employee lifecycle management, reducing process time by 25% from onboarding to offboarding.

Responsible for managing Global Benefits, Employee Life-Cycle, Off-boarding, administrative support and HR systems support to Standard Chartered employees across 56 Countries (Greater China & North Asia/ ASEAN & South Asia including India/Americas/UK& Europe/ Middle East and North Africa)Key Responsibilities:• Oversaw benefits operations for 75,000 employees across 56 countries, ensuring adherence to local and global statutory requirements and compliance with country-specific global benefits (e.g., group death benefits, insurance, club, gym memberships).• Developed real-time error-detection systems, reducing resolution time for payroll discrepancies by 50%.• Centralized benefits administration, aligning payroll deductions with global retirement and insurance plans.• Introduced tax advisory services for employees, boosting satisfaction rates by 15%.• Partnered with senior leadership to establish and operationalize a new Global Business Services hub in Bengaluru, centralizing back-office, HR and support functions to enhance global efficiency and service delivery.• Led a 35+ member HR team, overseeing benefits administration and employee relations, aligning practices with global standards to meet organizational goals.• Drove strategic initiatives fostering workplace inclusivity and corporate social responsibility, earning recognition as one of Newsweek's Top 100 Most Loved Workplaces.

• Drove Quality projects for HRSS transaction support team with lean initiatives

• Responsible for India HR Operations Transaction Centre

• Managed Hire to Retire for UK shared services

Key Responsibilities:• Established an offshore HR Shared Services center in India, processing over 150,000 HR transactions annually with efficiency and accuracy.• Established offshore payroll and HR operations for 45,000 employees across UK and Middle East, achieving exceptional business results.• Reduced payroll query turnaround times from 48 to 12 hours and HR inquiry resolution from 48 to 24 hours, boosting stakeholder satisfaction by 30%.• Ensured 100% compliance with local and international labour laws through rigorous payroll checks.• Implemented training programs to enhance team expertise, improving statutory filing accuracy by 30%.• Streamlined salary disbursement processes in collaboration with finance teams, reducing operational costs by 15%.• Managed a 40-member HR Operations team overseeing payroll, recruitment operations and employee lifecycle management for 45,000 employees across UK and Middle East.

Key Responsibilities:• Transitioned HR operations and payroll processes for 40,000 employees of a major oil company across the US, UK and Ireland, ensuring flawless compliance and accuracy through reconciliation of salary, bonus, and tax components.• Collaborated with regional HR teams to address payroll complexities, including garnishments, overtime and shift differentials.• Established RPO processes for a US and UK energy company, overseeing ~2,000 monthly hires from job postings to onboarding.• Revamped HR policies to improve cost efficiency, productivity and employee welfare in response to economic pressures.• Directed year-end tax filings, ensuring timely distribution of forms (e.g., W-2s) and adherence to statutory deadlines.• Partnered with leadership to integrate Aon Corporation and Hewitt Associates, creating a global HR consulting and outsourcing entity with ~59,000 employees.• Boosted employee engagement through targeted training programs and regular performance reviews, aligning HR services with client needs.• Led payroll integration post-merger, aligning processes with global standards for seamless operations.