Rahman Rajab A. Email & Phone Number

Calgary, Ab, Ca

Greater Calgary Metropolitan Area

• Implemented proactive communication strategies and addressed customer inquiries promptly, resulting in a 20% increase in customer satisfaction ratings.• Consistently surpassed sales targets, achieving a 15% increase in sales revenue through effective upselling and cross-selling techniques.• Implemented streamlined order processing procedures, reducing order fulfillment time by 25% and improving overall order accuracy.• Developed and implemented strategies for resolving customer complaints and issues, resulting in a 30% decrease in customer escalations and improved customer retention rates.• Developed effective lead generation strategies and successfully qualified leads, resulting in a 25% increase in the number of qualified leads and improved conversion rates.• Implemented and effectively utilized CRM systems to manage customer interactions, track sales activities, and maintain accurate customer records, leading to improved efficiency and productivity.• Developed and implemented customer retention strategies, such as loyalty programs and personalized follow-up communications, resulting in increased customer loyalty and repeat business.• Established key performance indicators (KPIs) to track RFQ handling performance, such as win rate, response time, and customer satisfaction, providing actionable insights for process optimization and performance improvement.• Standardized RFQ handling processes and documentation, ensuring consistency, accuracy, and compliance with company policies and procedures.• Cultivated strong relationships with suppliers and vendors to negotiate favorable terms and pricing, ensuring competitive quotes and timely delivery of goods and services.• Implemented efficient processes to handle RFQs, resulting in a 20% reduction in response time, ensuring timely submission of quotes to potential customers.

Greater Calgary Metropolitan Area

• Developed and implemented streamlined dispatching procedures resulting in a 20% reduction in delivery lead times while maintaining on-time performance metrics.• Utilized route optimization software and strategic planning to minimize fuel consumption and vehicle wear, leading to a 15% reduction in transportation costs.• Introduced performance metrics and incentives leading to a 20% increase in warehouse productivity, achieved through process improvements and team motivation initiatives.• Implemented communication protocols between dispatch, warehouse, and delivery teams resulting in a 30% decrease in communication errors and improved response times to customer inquiries.• Established and nurtured relationships with key clients resulting in improved customer satisfaction scores by 25% and increased repeat business.• Implemented a culture of continuous improvement through regular process audits, feedback loops, and cross-departmental collaboration resulting in ongoing efficiency gains and customer service improvements.• Provided mentoring and training to warehouse staff and dispatchers resulting in improved employee morale, reduced turnover rates, and enhanced team performance.

Calgary, Alberta, Canada

• Supervised and monitored 40 drivers and 7 business partners to operate an effective delivery network• Monitored a team of between 15 and 50 (sorters), their productivity and update them with any constructive feedback• Managing the receiving, shipping, handling, distribution, and storage of all freight, product, and supplies that come in and out of the warehouse facility• Communicated all delays or variances in inbound/outbound freight to the appropriate parties.• Ensured all orders are shipped to customers promptly in adherence to delivery schedules• Created and analyzed reports showing operation performance• Built SOP (standard operating procedures) for safe packaging process and KPI guidelines• Managed daily warehouse packaging & transportation operations• Supervised daily operations such as; Sorting, Reverse Logistics• Coordinated with business partners for effective driver scheduling• Monitored PPH (Package per Hour) & CPP (Cost per Package) metrics to ensure all employees meet daily productivity targets• Evaluated the resources (workforce and equipment) requirements for smooth flow of operations• Audited driver's delivery procedures and trained them about the new COVID policy and safe working methods• Prepared the strategies and guidelines with the station manager to ensure all employees perform and meet daily work goals• Built processes and managed everyday planning of staff to ensure volumes are satisfied per labor standards• Conducted pre-shift meetings and supervise up to 10 to 15 employees (peak season 30 to 50), explaining daily targets and assigning work

Calgary, Alberta, Canada

• Supervised driver dispatching, route planning, and vehicle tracking for over three to five location drivers• Resolved customers inquiries in a timely and effective manner • Pointed best routes and current travel conditions to the driver to assure on-time delivery• Processed proof of delivery requests and handled limited inventory (Car) management activities• Organized delivery paperwork, managed file systems, and updated tracking spreadsheets using Excel• Generated reports for adjustments and allowances from manufacturers and identify discrepancies in data• Executed a pre-delivery plan for cooperate customers according to their specific order needs• Computed charges for merchandise/ services, and received payments• Created exchanges, adjustments, and credits according to situation and demand• Responded to complex customer inquiries and offered solutions courteously and professionally and expediting the process of resolving the complaint

Red Deer, Alberta, Canada

• Prepared, organized, secured, and maintained all confidential files and audit records• Reconciled all daily accounting data, both manual and computerized (using Excel)• Experienced in keeping records of room availability and guests' accounts, manually and through computers• Provided guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations, and security

Red Deer, Ab, Canada

• Utilized programs like Microsoft Excel, Word, Outlook to perform duties and responsibilities• Maintained Accounts Receivable Cycle, including issuing invoices, applying for payments, for various departments and banking functions• Provided necessary documentation to other departments for administrative work• Provided support to other positions, as determined by management• Trained night auditor and front desk staff in their job duties• Maintained a high level of coordination with the Sale Team to invoice banquet events timely

Saint John, New Brunswick, Canada

• Regularly communicated with Local and International Business Partners and Stakeholders• Responsible for the AMMA project, which was recognized as a value-adding project by both the Client as well as by ORS committee• Prepared a detailed Business Plan based on the Terms and Conditions provided by the Client. This Plan progressed the Project toward launching

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelour, Textile