Roberto R. Email & Phone Number

Florida, United States

Miami, Florida, Us

- Led the deployment of Monday.com as a unified CRM, Project Management, and Operations tracker, integrating with General Caster, Outlook, and Teams. This initiative led to a 20% boost in communication efficiency and a 15% improvement in data accuracy, driving better collaboration and streamlined project tracking across the organization.- Engineered and launched an IT service ticketing system within Monday.com, enhancing IT service management. This system improved ticket categorization accuracy by 20%, reduced backlog by 15%, increased the first-call resolution rate by 25%, and decreased the average ticket resolution time by 30%.- Authored and implemented a corporate IT Asset Management Policy, ensuring efficient tracking and management of IT assets across the company.- Executed the deployment and configuration of Kaseya VSA agent software on 227 devices, including servers, desktops, and laptops, optimizing client IT infrastructure management and improving overall service delivery.- Developed and delivered analytical reports using Power BI, MS Excel, and MS PowerPoint, specifically tailored for upper management, to monitor project milestones and objectives, ensuring projects stayed on track and met organizational goals.- Delivered L1/L2 IT support to Italkraft and its subsidiaries, resolving technical issues, streamlining operations, and improving efficiency. It ensured optimal system performance and consistent service delivery across hardware, software, and network infrastructures.- Designed and delivered a comprehensive 12-week MS Excel training course for 55 employees, reducing errors in data and formulas in Excel reports by 17%, significantly improving technical skills, and contributing to the organization's data-driven decision-making capabilities.

Communicate with passengers and transport them to and from their desired destinations, ensuring a great customer experience. Maintained vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues.

Provided support to the Florida Department of Health by reaching out to individuals who tested positive or were exposed to COVID-19, in strict adherence to HIPAA regulations. I provided health education and guidance to interrupt ongoing disease transmission. All dialogues with positive cases and contacts were conducted following standard protocols, ensuring the confidentiality of health information while obtaining symptom history and other relevant details. Additionally, I provided instructions for self-quarantine and made appropriate referrals to testing, clinical services, and other essential support services.

- Led the management of four high-value projects totaling $7M, overseeing the coordination of business requirements, technical specifications, and international shipping and distribution across the US, Japan, China, and LATAM regions.- Strategically engaged with 12 executive clients monthly, conducting in-depth analysis of their business needs and formulating tailored project strategies to deliver customized industrial equipment solutions.- Collaborated closely with a 3-person sales team and international distributors, successfully negotiating contract specifics, organizing product builds, and ensuring seamless coordination of shipments to meet client demands.- Drove the development of customized technical specifications, directly aligning project deliverables with client expectations and contributing to the successful implementation of industrial solutions across multiple markets.

- Led IT project management initiatives supporting 15 projects weekly. Scheduled project planning/execution by coordinating the installation team deployments to off-site locations. Assigned project tasks to IT technicians. Engaged clients to determine business needs and gather requirements. Oversaw project milestone completion and on-site operations.- Drove $7.5K weekly projects to completion; assigned, scheduled, and led 4-person IT installation teams.- Coordinated cross-functionally with marketing agency and web development teams; overhauled company website to improve online presence and capture new business opportunities.

Miami, Florida, Us

Structured strategic project management concepts for business startup operations. Headed initiatives to obtain training center licensing and gain compliance with Automotive Service Excellence (ASE) and Department of Education requirements. Developed training programs, go-to-market strategies, and vendor relations to align with corporate vision.- Delivered 50% cost savings by negotiating discounted services with vendors while ensuring compliance with ASE certification and the Department of Education licensing.- Led strategic project planning initiatives; developed operational concepts/business solutions for facility startup. Poised company to deliver 2 programs with 25 courses and reach 300 students annually.

Led full project lifecycles for specialized events. Coordinated and managed vendor contracts. Scheduled event contributors and IT resources. Optimized budget allocation by analyzing costs, pricing, and resource availability. Measured and evaluated project effectiveness and productivity by analyzing financials, sales, and other performance data to identify cost-saving opportunities.- Modernized office management and scaled sales capabilities by integrating scheduling software; improved workflow with 53% revenue growth.- Maximized $20K budgets by analyzing costs and negotiating contracts/pricing with vendors; drove cost-saving solutions to yield 5% savings per project event.- Coached, trained, and mentored staff and new employees to build a high-performing team.

Led the design and development of project management coursework for undergraduate students. Instructed, coached, and mentored students in project management and team leadership. Analyzed and evaluated the course and student activities. Recommended new tools to modernize course technologies.- Designed project management program course curriculum and training materials reaching 140 students per academic quarter.- Evaluated 50 research proposals; selected as Undergraduate Advisor for 12 major research papers covering IT, training and development, personnel, and business/marketing concepts. Guided 9 projects to garner the highest distinctions from the evaluation jury.

Consulted healthcare executive leaders and the Board of Directors on IT improvements, corporate education capabilities, and organizational communication effectiveness. Analyzed business needs to determine requirements and develop business solutions. Developed project management strategy and process maps/diagrams. Managed project milestones and administered training. Collaborated with IT and technical support teams to integrate new technologies and implement security measures.- Drove 7-12% savings per inventory purchase by improving purchase ordering algorithm to minimize overstock.- Headed IT consolidation project. Orchestrated migration of 4 administrative platforms into 1 ERP system; streamlined IT infrastructure and server configuration and trained end-users on system utilization/database administration.

Barcelona, Es

Designed and instructed professional development programs for General Motors of Venezuela (GMV), Chrysler Venezuela, and Beiersdorf Venezuela workforce. Managed projects to develop customized courses to meet client requirements and dealer/workforce needs. Analyzed business requirements, recommended new course programs, and planned project management milestones. - Created specific training materials and course programming in Microsoft Office Applications, personal skills, and relationship-building concepts.- Developed customized courses; delivered 2.2K training hours. Improved organizational performance by educating 2.5K corporate leaders, managers, and employees.

Madrid, Madrid, Es

Collaborated cross-functionally with senior project managers and the IT team. Documented project management milestone attainment and communicated progress reports to General Managers and business partners. Developed business solutions and corrective action to improve processes. Tracked project tasks using MS Excel spreadsheets.- Broadened knowledge management and social networking capabilities by employing SCRUM methodologies to develop Web 2.0 applications.

Master Of Arts (M.A.), Human Resources Management/Personnel Administration, General

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Associate Of Science (As) In Business Administration & Logistics Management, Business Administration / Logistics

Bsc In Information Technology Engineer, Information Technology