- Oversaw daily operations and managed a team of loan processors, originators, and closers to ensure efficient workflow and adherence to company standards and targets.- Created SOPs and implemented systems to maximize efficiency in loan processing and communication between departments. - Coordinated with underwriters and loan officers to resolve complex issues, ensuring timely and accurate loan approvals. - Implemented training programs for new hires, enhancing team performance and maintaining high-quality service levels

- Directed all operational aspects of the company, including process optimization, resource allocation, and performance monitoring.- Developed and maintained relationships with key stakeholders, including clients and vendors, to enhance service delivery and expand business opportunities.- Executed company mission to alleviate appraiser – AMC grievances to create a panel of the highest quality appraisers, in turn creating an ecosystem where clients are receiving the best possible turn-around times/service.

- Advise and educate applicants on loan options, demonstrate knowledge and familiarity with all kinds of loan products available and which would best suite the clients needs- Oversee loan process through closing, maintaining constant communication with clients and all other clients involved- Provide superior customer service and ongoing support in order to create potential referral business

- Assist in the due diligence and underwriting of potential property acquisitions. (Asset valuation, cash flow, budgeting)- Monthly, quarterly and annual reporting of the portfolio. Propose goals and objectives for each asset. - Oversee local third-party property managers and leasing agents.- Attained Trainee Appraiser Certification, applied USPAP Guidelines and ANSI Standards, developed templates and technologies to enhance appraisal accuracy and efficiency.

- Primary point of contact between lenders/AMC's and appraisers- Developed trusted and long-term relationships with lenders/AMC's to drive new and repeat business- Ensure quality and timely submission of deliverables to clients- Implemented technologies that aided in data aggregation and importing for more efficient and accurate appraisal reporting.