Richard Bate Email & Phone Number

Denton, TX, US

Fort Worth, Texas

Consumer Business Unit

Fort Worth, Texas

• North America Key Account group providing financial and business analysis supporting handset service account management for Verizon, AT&T Wireless, Sprint, T-Mobile, and various regional carriers.Responsibilities:
• Financial analysis and modeling to provide senior leaders with specific strategic guidance for contract negotiations, new service revenue offerings, material demand, and outsourced repairs.
• Forecasting of critical service factors to drive cost reduction.
• Annual / quarterly budgeting and planning liaison to sector finance.
• Drive, track, and implement continuous process improvement actions.
• Project leader / analyst for all key account special projects from various senior leaders. Present recommendations across a wide audience of service stakeholders.

Fort Worth, Texas

• Managed team of twelve exempt and non-exempt associates located in Fort Worth, Texas, Chicago, Illinois, and Fort Lauderdale, Florida. The team was responsible for all operational metrics, monthly and quarterly.
• Created North America Dashboard for all key service metrics.

Fort Worth, Texas

Global project to implement a time-study based compensation model for outsourced handset repairs resulting in annual global service cost savings of $33M.

Fort Worth, Texas

• Annual operating budget of $200M+; Total service headcount of approximately 300 associates.
• Reduced average cost per repair, transitioned service from a largely internal repair operation to a predominantly outsourced model, and drove global service accounting methodology to an accrual system.

Fort Worth, Texas

• Major accomplishment was planned industry exit for $20M less than targeted cost.