Customer Strategy Manager
CurrentMaintain direct ownership of 15+ brand accounts, including being main point of contact for all communications, delegating tasks across internal teams and driving strategy. Lead regular (weekly, bi-weekly, or monthly) meetings with clients as well as running larger scale review meetings such as QBRs (quarterly business reviews), planning sessions and strategic deep dive sessions. Oversee client performance and make optimizations to paid marketing campaigns. Prepare client reporting and QBRs to align Quartile’s value and client expectations. Evaluate opportunities to grow Quartile’s partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.). Help build business cases for internal stakeholders on the customer side to enable them to present Quartile’s value and plans to executives and other leadership team members. Work with Strategists to oversee execution of channel strategy and tactics, ensuring alignment with the plan of action and business goals. Partner with the Implementation team to develop overarching department strategy and the setup of new clients during the onboarding process. Proficiency of the Quartile Platform Deep knowledge and continued research on marketing industry trends across all applicable mediums (i.e., Amazon, Google, Walmart, Meta, Instacart, Bing, Pinterest, and TikTok)