Ricardo Remacha Email & Phone Number

Orlando, Fl, Us

United States

West Palm Beach, Florida Area

Managing a team of engineers responsible for development and production cloud operations. Managing cost, resource usage, availability, meeting quality of service agreements and compliance requirements. Providing monitoring of systems and log analytics to proactively resolve issues and minimize the risk of disruption. Overseeing DevOps processes from R&D and QA for release management from non-production to production systems. Capacity planning to reduce costs of delivering IaaS/SaaS… Show more Managing a team of engineers responsible for development and production cloud operations. Managing cost, resource usage, availability, meeting quality of service agreements and compliance requirements. Providing monitoring of systems and log analytics to proactively resolve issues and minimize the risk of disruption. Overseeing DevOps processes from R&D and QA for release management from non-production to production systems. Capacity planning to reduce costs of delivering IaaS/SaaS solutions while maintaining customer performance demands. Working with internal business units and customers to obtain requirements and recommend the proper architecture for their cloud solution. Show less

West Palm Beach, Florida Area

Member of infrastructure team responsible for data center operations for six branch offices and 500 users. Provisioning, configuration, operation and maintenance of physical and virtual environments. Addressing complex technical issues and offering engineered solutions for the enterprise including strategy, design and systems architecture. Monitoring and maintaining up-time of critical systems and enterprise applications. Evaluating modern technologies and working with vendors for… Show more Member of infrastructure team responsible for data center operations for six branch offices and 500 users. Provisioning, configuration, operation and maintenance of physical and virtual environments. Addressing complex technical issues and offering engineered solutions for the enterprise including strategy, design and systems architecture. Monitoring and maintaining up-time of critical systems and enterprise applications. Evaluating modern technologies and working with vendors for procurement.Administered and maintained a multi-site, hybrid cloud virtual environment of over 600 VMs. Combination of VMware data centers, Hyper-V and public cloud.Upgrading primary data center and DR site to FlexPod converged infrastructure. Installation of hardware and migration of virtual environment and networking to Cisco UCS blade servers, Cisco Nexus switches and NetApp FAS storage. Show less

Jupiter, Fl

Worked as consultant for Veterans Administration Medical Center (VAMC) IT staff assisting with systems administration, best practices, backup strategies, MS SQL Server maintenance, Active Directory, VMware virtualization and proprietary health IT software. Performing contracted managed service projects for VA facilities. Conducted monthly on-site visits to VAMCs to work with IT staff and personally address user issues.Managed services included on-site server maintenance, server… Show more Worked as consultant for Veterans Administration Medical Center (VAMC) IT staff assisting with systems administration, best practices, backup strategies, MS SQL Server maintenance, Active Directory, VMware virtualization and proprietary health IT software. Performing contracted managed service projects for VA facilities. Conducted monthly on-site visits to VAMCs to work with IT staff and personally address user issues.Managed services included on-site server maintenance, server upgrades, best practices consultation, remote software upgrades, software migrations and physical-to-virtual server migrations. Show less

Juno Beach, Fl

Provided remote assistance for nationally released health IT software to end-users and IT staff at VA hospitals via inbound calls, web requests, remote meetings and e-mail; maintained response times within contractual Service Level Agreements. As lead provided product education, training and second-tier escalation point for team members.Worked in project teams with business units (QA, R&D) and partner companies to ensure full product testing prior to release to VA facilities. Tasks… Show more Provided remote assistance for nationally released health IT software to end-users and IT staff at VA hospitals via inbound calls, web requests, remote meetings and e-mail; maintained response times within contractual Service Level Agreements. As lead provided product education, training and second-tier escalation point for team members.Worked in project teams with business units (QA, R&D) and partner companies to ensure full product testing prior to release to VA facilities. Tasks included maintaining internal servers (Windows, CentOS) with latest product versions, error analysis, updating distribution points and software deployment. Show less

West Palm Beach, Florida Area

Inbound call handling for over 50,000 land-line telephone customers and dial-up subscribers. Troubleshooting dial-up and digital networking connections for customers using Windows operating systems. Comprehensive verbal and technical communication to coordinate repairs with Local Exchange Carriers (LEC) such as Bellsouth, SBC, and Verizon.Provided training and second-tier escalation point to department members across multiple call centers. Workforce management; monitoring queue and… Show more Inbound call handling for over 50,000 land-line telephone customers and dial-up subscribers. Troubleshooting dial-up and digital networking connections for customers using Windows operating systems. Comprehensive verbal and technical communication to coordinate repairs with Local Exchange Carriers (LEC) such as Bellsouth, SBC, and Verizon.Provided training and second-tier escalation point to department members across multiple call centers. Workforce management; monitoring queue and supplying hourly reporting of call center statistics and trends from Avaya BCMS. Show less