• Manage fraud prevention, detection strategies and policy controls in internet/mobile/digital channels for global lines of business

• Managed Federal Financial Institutions Examinations Council compliance projects.• Collaborated with application managers (global/regional), information security officers and line of businesses to communicate requirements.• Enforced program policies on scoping parameters, testing requirements and remediation timeframes.

• Developed and executed digital strategic-plan and agile roadmap for web and mobile channels for a new online self-service capability resulting in real time account closure. Annual cost saves $1.3M and fraud loss savings $200K.• Implemented new online self-service option for user to identify potential fraud transactions. Annual cost saves of $741M.• Managed customer experience strategy, requirements and web creative user interface deliverables. • Facilitated weekly cross-functional meetings with global and U.S. teams to ensure product efficiency and customer journeys.• Responsible for day-to-day digital needs, provide subject matter direction, led problem-solving investigation to resolution.

• Managed identification, analysis, and implementation of digital products Collections and Customer Service.• Performed process analysis, identify gaps, improvement opportunities and business benefits to develop and execute action.• Defined and implemented market research including prototyping and testing to identify customer needs and solutions. • Partnered with business sponsor and Business Analyst to ensure the all internet/mobile requirements were captured accurately.• Facilitated weekly meeting with cross-functional global and U.S. teams to ensure clear project objectives were understood and delivered. • Led initiative to decommission web functionality matrix and web business rules repository tools.

• Managed development life cycle from concept through testing for Credit Cards, Banking and Mobile projects.• Defined scope and objectives for web and mobile functionality, enhancements or remediation of site content.• Developed and maintained business / functional requirements documentation. • Managed updates for the online functionality matrix tool, business rules and fraud alerts repositories.• Collaborated with IT in the design, development and implementation of internal automated testing tools.