Robert Reyes Email & Phone Number

Oakland, California, United States

Menlo Park, California, United States

Managing a team of highly capable engineers globally to identify and fix issues while escalating larger ones to XFN teams. Assuring the team is hitting SLA metrics, with high success rate and rolling out projects as well as UAT groups, dealing with new and cutting edge productivity platform tools as Meta works their way back to Return-to-Office.

Menlo Park, California, United States

Work closely with HCL and Meta leadership to coordinate projects, goals and rollout. Identifying gaps and ways to improve the service by analyzing issue trends, and streamlining processes as well as reviewing raw data and determining root cause, bottlenecks and common failure trends. Working with the different teams to understand pain points and provide solutions where possible. Presenting to Meta staff on a regular basis during Ops Reviews or QBR's while also providing any Ad Hoc reporting in… Show more Work closely with HCL and Meta leadership to coordinate projects, goals and rollout. Identifying gaps and ways to improve the service by analyzing issue trends, and streamlining processes as well as reviewing raw data and determining root cause, bottlenecks and common failure trends. Working with the different teams to understand pain points and provide solutions where possible. Presenting to Meta staff on a regular basis during Ops Reviews or QBR's while also providing any Ad Hoc reporting in between. Show less

San Jose, Ca

Enjoyed being part of an innovative company that is the leader in the connected car data space. Onboarded and successfully supported partners journey connecting to wejo’s network of over 9 million vehicles tracked globally providing several billions of data points. Established and developed strong working relationships, supporting as a trusted advisor to data delivery, providing continuous support and exposure to new product offerings. Managed a partner product/service portfolio… Show more Enjoyed being part of an innovative company that is the leader in the connected car data space. Onboarded and successfully supported partners journey connecting to wejo’s network of over 9 million vehicles tracked globally providing several billions of data points. Established and developed strong working relationships, supporting as a trusted advisor to data delivery, providing continuous support and exposure to new product offerings. Managed a partner product/service portfolio, defining/identifying areas for growth opportunities as part of a roadmap to rollout newer services. Show less

San Jose, California, United States

Work with the NetApp Storage Operations team, the customer account team and the customer to ensure that agreed service levels are met, service delivery improvements are ongoing and that customer relationships are well maintained. Serve as the primary contact for customer meetings, customer reporting and customer communication between the customer and the NSO team and act as the customer advocate within the NetApp account team, and NetApp’s advocate in customer-facing situations.Served as a… Show more Work with the NetApp Storage Operations team, the customer account team and the customer to ensure that agreed service levels are met, service delivery improvements are ongoing and that customer relationships are well maintained. Serve as the primary contact for customer meetings, customer reporting and customer communication between the customer and the NSO team and act as the customer advocate within the NetApp account team, and NetApp’s advocate in customer-facing situations.Served as a consultant to potential customers from the discovery phase, reviewing environments and identifying where there may be areas for improvement and how NetApp tools can quickly resolve customer issues. This often times would require workshop sessions with the customer to understand and adopt NetApp tools for more efficient administration. Show less

Coordinated Maintenances/Projects/Upgrades in many of Apple's Data Centers in the Silicon Valley and resources to fulfill them. Managed team schedules and oncall. Installation and configuration of NetApp storage equipment as well as maintenance and on call. While creating schedule, I also participated in 24/7 coverage awhile taking part in many of installations beginning to end, handing off projects to the customer. Built technical action plans and process documentation to aide storage team in… Show more Coordinated Maintenances/Projects/Upgrades in many of Apple's Data Centers in the Silicon Valley and resources to fulfill them. Managed team schedules and oncall. Installation and configuration of NetApp storage equipment as well as maintenance and on call. While creating schedule, I also participated in 24/7 coverage awhile taking part in many of installations beginning to end, handing off projects to the customer. Built technical action plans and process documentation to aide storage team in properly executing tasks. Core products and technology included NetApp 7-Mode, cDot and E-Series. Show less

Part of a growing team that provided office support to multiple office/hospital locations in the bay area and maintaining compliance. Successfully rolled out new and innovating technology for field nurses to carry out their charting and other critical tasks/data while out on the field. Maintaining a desktop environment of over +300 PC/Peripherals in the Bay Area region.

Walk new business through compatibility with new products, schedule, install and training of VoIP Citrix Products as part of pre sales. Manage my own partner portfolio from presales to business as usual. Provide excellent customer service and guidance when needed. Test future releases for any bugs and reporting them to QA and answer inbound calls for support. Add value by providing post sales support and identifying areas where there might be upsell opportunities.

Installation, de-installation, configuration, problem isolation, repair and maintenance of production servers, network gear and storage equipment housing information vital to the Yahoo! business. Maintain inventory levels of all hardware parts and spares as well as RMA parts for multiple Data Center sites. Provide onsite support in Data Centers including participation in on call duties.