Ryan Riggs Email & Phone Number

Alsea, Or, Us

Newark, California, Us

Beaverton, Oregon, Us

PK is an experience engineering firm focused on helping businesses re-engineer themselves through powerful digital platforms, customer engagement and emerging technologies. It fuels its clients’ growth and efficiency by accelerating business activities, enhancing experiences and creating competitive advantages. ProKarma operates in 18 offices across the United States, India, and Argentina and has been ranked as the fastest-growing IT services company in America by Inc. 500. For more information, visit https://prokarma.com.

Eugene, Oregon, Us

Architect and manage infrastructure for Faith Regional Health Service, a mid-size regional hospital located in Norfolk NE. Areas of ownership:* The modernization and expansion of virtual infrastructure and VDI based on VMWare, from upgrades to automation to DR.* Adopting Enterprise "Next Gen" Firewalls based on the Checkpoint platform* Maintaining the Nebraska Telehealth Network for remote patient consultation* Network Upgrades to support the software defined data center* Storage consolidation, upgrades, and new capability implementation* Automated system provisioning* DevOps deployment tools development and implementation* Linux and AIX design and implementation* VPN implementation management* Core Networking Systems and Services

Portland, Or, Us

Chicago, Il, Us

Provide strategy, planning, and oversight for Information Technology teams which included platform architecture, systems and database administration, professional services, application development, and technical support roles. Retired and consolidated 4 major legacy platforms from corporate acquisitions made 1-6 years prior resulting in reduced operational costs and improved organizational efficiency. Implemented offshore staffing to improve customer service. Reduced capital investments while increasing platform capacity, capability, and availability. Standardized platforms and service delivery models using ITIL principles.

Provide Enterprise infrastructure architecture services to SMBs. Evaluate, design, and recommend systems, platforms, and processes.

Provide direction, leadership, and hands-on, day to day management for IT staff. 2003 projects completed include migration of Solaris systems to Linux, Oracle 9i rollout, replacing many engineering tools with open source alternatives, and server virtualization initiatives that reduced the number of Windows servers by half. Managed teams to increase availability of customer-facing systems to better than 99.95%, including scheduled maintenance. Responsible for Business Contingency Planning. Reduced IT expenditures by 40% while providing increased service levels to both internal and external customers.

Co-designed and built $1.5M Network Operations Facility for product hosting. Led administration and maintenance of the NOC, located at the Pittock Building in downtown Portland. Led design and implementation of systems architecture, worked with colleagues to define, develop and implement network infrastructure. This NOC hosted high availability e-commerce system for secure distribution of digital music using client-side caching technology. Center capable of supporting millions of users. Administration of this system included clustered SQL and IIS severs, Load balanced IIS servers, reverse proxy servers, DNS administration for 40+ domains, multiple SANs, managing x.509 certificates, monitoring, etc. Site has had an uptime of 99.992% since its online date in July of 2000, excepting scheduled maintenance. Provided training to junior staff. Other duties included supporting software development and QA groups, contingency planning, and leading Operations/Production cross-functional groups.

Defined and implemented policies and standards in a network of over 1400 users. Responsibilities included design, configuration and maintenance of Windows NT Domain/Servers, migration of Novell NetWare servers to NT, UNIX and AIX administration; design, establishment and maintenance of DHCP, DNS, WINS, File and Print services, etc. in a WAN environment. Responsible for the administration and maintenance of Intranet based Sales Force Automation database. Implementation and management of SMS 2.0. Optimizing and maintaining LANs for the main northwest location in Tigard, OR and over 40 branch offices. Responsible for development of the disaster recovery/contingency strategy.