As an account executive at 1Bold Step, I'm responsible for overseeing and managing client accounts, serving as their day-to-day point of contact, and helping them strategize to get the most return from their marketing investment.

Talented and competitive Director of Marketing that thrives in a quick sales cycle environment. Promotes the Trailer Central and Operate Beyond brands as leaders in services to the specialty dealership industry. Identify customer needs and promote offerings that connect with the TC and OB customer base.

Business and Life Coaching and Consulting

Technical specialist for professional output products (printers, projectors, and displays). Product launch training for sales and marketing teams. Verify technical accuracy of marketing materials. Help define target markets for Americas. Collect and verify field feedback for reporting to multi-national product development team. Provide support in setting up and staffing for trade shows.

Created reports based on field feedback and competitive analysis, resulting in improved productsSimplified and explained complex technical issues through user-friendly help desk articlesPresented product information and delivered demonstrations at trade shows and eventsFacilitated software development beta tests through forums, WebEx, and direct contactImproved products by conducting gap analyses and providing technical feedback to Research and Development and Product Management teamsDeveloped beta test system for software launch and facilitated process improvement effortsAnalyzed customers’ needs and solved their technical issues through training and troubleshootingCoordinated with operations, purchasing, technical advisory, and support teams to improve customer experience.

Provide training and technical writing services in the graphics market, working for companies such as HP, Best Buy, and X-Rite Color Services. Travel to customer locations to provide equipment training and sales support.

Technical training and escalated support for web-based MLS system for Akron-area realtors. Oversaw rollout of major redesign for MLS. Designed series of end-user training seminars as well as interactive training CD's to assist users in transitioning to new product.

Provide on-site product training and ongoing technical support in color management and proofing for clients. Assist sales staff by providing appropriate product recommendations and technical information. Serve as national contact to manufacturers and distributors of graphic products. Provide customer demonstrations designed to specifically address clients’ individual needs. Produce sample output from customer files.

Contract technical support for companies such as Hewlett Packard and Oce Display Graphics. On-site instructor for both customized classes for large customers, such as Kinko’s, and individualized instruction for photographic, fine art, and outdoor wide-format applications. Help customers implement customized workflow improvements. Organize and implement cross-training among technicians. Provide clients with detailed information on call center activity.