Robert R. Email & Phone Number

Carrollton, TX, US

• Private contractor for USEye managing company acquisitions and transitions for IT services.
• Legacy Practice Management migrations to NextGen PM
• 8x8 VoIP migration for 15 offices / 1 contact center
• On-Prem server migrations to Office 365 and Azure
• Installation and management of Solar Winds network and application monitoring
• BI reports for service desk ticketing and tracking

Dallas, TX, US

• Installed and managed Asterisk PBX migrating 13 practices and 98 offices to a standard internal telephony system reducing external spend by 500k/year among various solutions.
• Support of 50 Virtual machines servicing 13 practices and 6 instances of NextGen - primary PM/EHR system for the practices.
• Knack development of a standard portal providing external providers a process to submit and track referrals to ESP practices.
• Built the internal service desk solution – Managed Engine –migrating away from the outsourced solution - Cherwell - reducing external spend by 300k yearly. Imported and scrubbed 300 knowledge base articles while.
• Remote Desktop deployment - Manage Engine – for remote workstation access, software compliance, and CMDB.
• Windows 10 upgrade of 1,300 workstations through automation with Tanium Unified Endpoint Management.

Little Rock, AR, US

• Took ownership for Call Center Technologies in 2012 in support of all 13 contact centers and their telephony systems (MITEL, AVAYA, and ASPECT) after a $6 million project to convert the centers to a new VoIP.
• Delivered a predictive dialer solution for Financial Services allowing for greater than 100k/month increase in collections without additional staffing. The 6-month ROI business case was realized in 4 months.
• Delivery of successful year/year completion of projects and CapEx spends $4.3 million.Director IT Network Services
• Promotion to Director IT Network Services in 2011 for all internal network services for Windstream and former PAETEC.
• Standardized all networks on Cisco products to consolidate support & reduce expenses
• Integrated networks from KDL, D&E, IOWA Telecom, and NUVOX acquisitions growing the IT Network footprint to over 2,000 networked locations.

US

• Awarded the 2004 Circle of Excellence - Top Performers Award.
• Implemented the first VMWARE virtual server environment for VALOR to address server space concerns, procurement times, and reduce hardware maintenance.
• Reduction in physical server infrastructure by 36% in the first year.
• Reduced server maintenance by $100,000 yearly.
• Improved server delivery times - 2 day turn around to less than 1 hour.
• Minimized server downtime with VMOTION – Live server moves with no down time.

• Responsibilities included the immediate need to bring their start-up ISP in-house; previously outsourced. As a hands-on manager, performed both systems administration, and staffing oversight of the support team for the.
• Established the ISP hosting, billing, flow-through provisioning, and network infrastructures.
• RODOPI Billing and provisioning services.
• PLESK Web Hosting services.
• Red Hat Linux DNS and Radius services.
• QMAIL and MySQL administration.

US

• Promotion from the position of Network Security Manager, managed a team of seven staff members in support of 400 employees for all areas from network, server infrastructures to desktop support. Responsibilities.
• Designed an enterprise level data center with UPS and generator power housing 1.4 terabytes of SAN storage and twenty plus Dell Power Edge servers.
• Oversight of Network Security, LAN Administration, and Help Desk functions.
• Remedy Help Desk with Intel LANDesk inventory services.
• Symantec AntiVirus Enterprise Center.
• iFilter Internet content filtering.

• Promoted from the position of DBA, managed all network and server resources, and continued application development efforts for the home health business.
• Hands on management for all IT resources.
• LAN/WAN operations for Our Lady of the Lake Home Health Network.
• Citrix Winframe and Terminal Servers for the Healthcare Network.
• Pathways Home Health application.
• Acuity Financials.

• Systems programmer for two years to bring the ISP service in-house, develop the initial dial-up usage billing system, and create Internet provisioning tools to service customer requirements. Later returned as a systems.
• Developed SPAM-WATCH, a Perl based application used to track, target, and exterminate high volume SPAM abuse or virus-infected customers from using the ISP mail servers.
• Systems Programming for various ISP related projects
• Developed a radius accounting system, help desk application, and an ACD queue monitoring system in Delphi.
• Managed billing databases, database recovery, and stored procedures in Microsoft SQL Server with Crystal Reports development for reporting and data analyses.
• Web development in Delphi ISAPI, Perl, and HTML.

• Joined LDS after college as a systems programmer for their ISP department. Responsibilities included design and implementation of billing and help desk systems.
• Delphi application development - Internet usage billing, customer support, and trouble ticketing systems.
• Microsoft SQL database administration - Large volume call records billing databases.
• Developed billing and usage reports in Crystal Reports.
• Developed several file parsing and grammar applications - token recognition.

Bachelor Of Science - Bs, Computer Science

High School Deploma, High School/Secondary Diplomas And Certificates