Robert R. Email & Phone Number

Grapevine, Tx, Us

Carrollton, Tx, Us

Private contractor for USEye managing company acquisitions and transitions for IT services.• Legacy Practice Management migrations to NextGen PM• 8x8 VoIP migration for 15 offices / 1 contact center• On-Prem server migrations to Office 365 and Azure• Installation and management of Solar Winds network and application monitoring• BI reports for service desk ticketing and tracking• Field Tech Deployments• Project Budgeting & Representation• Microsoft Teams Power Automate development for HR onboarding and off boarding processes.Private contractor for TAP Innovations• BA for sales team managing technical documentation, statement of works, and facilitation of conversations between clients and TAP resources.• ETL job creations between Quickbooks Online and TAP’s SQL database warehouse. Custom views to manage financial roll ups and forecasts along with expense allocations across active customer projects.

Dallas, Tx, Us

• Installed and managed Asterisk PBX migrating 13 practices and 98 offices to a standard internal telephony system reducing external spend by 500k/year among various solutions.• Support of 50 Virtual machines servicing 13 practices and 6 instances of NextGen - primary PM/EHR system for the practices.• Knack development of a standard portal providing external providers a process to submit and track referrals to ESP practices.• Built the internal service desk solution – Managed Engine –migrating away from the outsourced solution - Cherwell - reducing external spend by 300k yearly. Imported and scrubbed 300 knowledge base articles while maintaining a customer satisfaction score of 4.8 on a 5.0 scale.• Remote Desktop deployment - Manage Engine – for remote workstation access, software compliance, and CMDB.• Windows 10 upgrade of 1,300 workstations through automation with Tanium Unified Endpoint Management.• Office 365 Management and migration for all practices. Previously on-prem exchange and other 3rd party solutions; PowerShell experience in O365 (phishing email removals, account termination/activation).• Deployment of Mimecast email virus & spam prevention.

Little Rock, Ar, Us

• Took ownership for Call Center Technologies in 2012 in support of all 13 contact centers and their telephony systems (MITEL, AVAYA, and ASPECT) after a $6 million project to convert the centers to a new VoIP architecture failed. Applied IT disciplines, project management principles, root cause analysis, and vendor management for a successful implementation 6 months later allowing the company to realize the ROI business case.• Delivered a predictive dialer solution for Financial Services allowing for greater than 100k/month increase in collections without additional staffing. The 6-month ROI business case was realized in 4 months.• Delivery of successful year/year completion of projects and CapEx spends $4.3 million.Director IT Network Services• Promotion to Director IT Network Services in 2011 for all internal network services for Windstream and former PAETEC.• Standardized all networks on Cisco products to consolidate support & reduce expenses • Integrated networks from KDL, D&E, IOWA Telecom, and NUVOX acquisitions growing the IT Network footprint to over 2,000 networked locations.• Reduced external expense with AT&T by $3 million yearly by migrating from frame relay/ATM to Windstream MPLS services.• Reduced external NOC expense by $500k yearly. Collaborated with Windstream’s service provider department for an internal solution.WAN and ISP Systems Manager• Valor merged with Windstream in 2006 – took on new areas of responsibility and title.• Responsible for all expense and capital requirements for the IT wide area network. Cisco based network / 790 locations / $4 million yearly AT&T frame relay and ATM architecture.• Implemented Quality of Service policies across the IT network infrastructure to reduce the rate of circuit upgrade requirements.• Championed NETFLOW analysis tools to further diagnose network performance improving the customer experience.

Us

• Awarded the 2004 Circle of Excellence - Top Performers Award.• Implemented the first VMWARE virtual server environment for VALOR to address server space concerns, procurement times, and reduce hardware maintenance.• Reduction in physical server infrastructure by 36% in the first year.• Reduced server maintenance by $100,000 yearly.• Improved server delivery times - 2 day turn around to less than 1 hour.• Minimized server downtime with VMOTION – Live server moves with no down time.• Improved server standardization by using clones of pre-built server images.• Transformed the level of service and negative customer perception of the help desk in 2004 into a highly successful and well-respected team, with a customer service satisfaction score of 4.8 on a 5.0 excellence scale for 2005.• Improved the Change Management process by replacing existing obsolete system with new online automation software, and provided the documented procedures to support the new process.• Introduced Approval Workflows.• Replacement of all paper processes related.• Successful Sarbanes-Oxley Audit (SOX).• Responsible for the IT expense budget - $1.7 million in 2005 / $1.8 million in 2006, managed to approximately 5 % under budget.• Designed and deployed the new VALORnet ISP infrastructure whereby allowing the company to bring its ISP in house; previously outsourced.• Redundant and load balanced web and email services - F5 Load Balancers.• Red Hat Linux DNS, RADIUS, and email architecture.• Cisco PIX 500 Series Firewall protection.• Flow-through provisioning from billing to infrastructure.• Implemented and tested the company’s SUNGARD disaster recovery plan with 100% success of the primary objectives.• Implemented the company’s new Documented Retention Policy to address the growing concerns of legal implications surrounding the lack of policies and procedures to address data aging.

• Responsibilities included the immediate need to bring their start-up ISP in-house; previously outsourced. As a hands-on manager, performed both systems administration, and staffing oversight of the support team for the ISP customer base of 10,000 clients.• Established the ISP hosting, billing, flow-through provisioning, and network infrastructures.• RODOPI Billing and provisioning services.• PLESK Web Hosting services.• Red Hat Linux DNS and Radius services.• QMAIL and MySQL administration.• Cisco Series Network - 2600, 2900, 3015 VPN, and PIX 525 Firewalls.• 300 Gig Network Storage Array.• Intrusion Detection System.• Revenue generation with respect to web, database, and e-commerce development efforts in PHP and MySQL for customers.• Developed the company’s ADSL pre-qualification web tool for potential DSL customers in PHP and MySQL.• Oversight and maintenance of the telephony billing and provisioning system - OMNIA - for the ILEC.

Us

• Promotion from the position of Network Security Manager, managed a team of seven staff members in support of 400 employees for all areas from network, server infrastructures to desktop support. Responsibilities included oversight of all IT operations as it pertained to the corporate enterprise.• Designed an enterprise level data center with UPS and generator power housing 1.4 terabytes of SAN storage and twenty plus Dell Power Edge servers.• Oversight of Network Security, LAN Administration, and Help Desk functions.• Remedy Help Desk with Intel LANDesk inventory services.• Symantec AntiVirus Enterprise Center.• iFilter Internet content filtering.• Norton Ghosting services.• Drafted and executed several IT policies and procedures. As a start-up company, these essential documents were lacking, and necessary for a growing organization.• Promotion of the ‘Single Logon’ concept via Microsoft’s Active Directory into every application.• Continued network and development efforts from the previous position with the company until the position was back-filled.Manager of Network SecurityXspedius Communications• Implemented the corporate network with nine regional satellite offices.• Cisco series switches and routers - 6509, 4006, 2900, 2600, and 7206.• PIX 520 Firewalls with fail-over configurations.• Cisco 3015 VPN concentrators with Authentication to Microsoft’s Active Directory.• Cisco Intrusion Detection (NETRANGER IDS) units and Secure Policy Manager.• AP1000 wireless network access points.• Established the company’s initial domain and file services with Active Directory• Windows 2000 DNS/DHCP and Exchange Servers.• Clustered Microsoft SQL and File Servers on a Dell SAN.• Windows 2000 Terminal Servers with Network Load Balancing.• Developed the company’s first AMA billing system for review and processing of AMA encoded telephony switch records.

• Promoted from the position of DBA, managed all network and server resources, and continued application development efforts for the home health business.• Hands on management for all IT resources.• LAN/WAN operations for Our Lady of the Lake Home Health Network.• Citrix Winframe and Terminal Servers for the Healthcare Network.• Pathways Home Health application.• Acuity Financials.• HIPAA compliance procedures.• Revenue generation with respect to DBA, Crystal Reports, and Pathways Home Health consulting work for external health care organizations.Database AdministratorProvident Homecare• Responsibility included support of their home health database system - Pathways, expanding into software development and revenue generation from various applications and reporting projects.• Microsoft SQL Server Administration.• MS SQL 6.0, 6.5, and 7.0 administration.• Routine database maintenance.• Stored procedure programming.• Supported a 200-user system across a statewide healthcare network.• Developed in-house software (Delphi) and reporting (Crystal Report) solutions for Provident and select physicians.• Physician Signature for VO and 485.• Case Management.• Help Desk System.• AR Ageing and Marginal Analysis reports.

• Systems programmer for two years to bring the ISP service in-house, develop the initial dial-up usage billing system, and create Internet provisioning tools to service customer requirements. Later returned as a systems administrator for a three-month contract after Northeast Telecom filed bankruptcy.• Developed SPAM-WATCH, a Perl based application used to track, target, and exterminate high volume SPAM abuse or virus-infected customers from using the ISP mail servers.• Systems Programming for various ISP related projects• Developed a radius accounting system, help desk application, and an ACD queue monitoring system in Delphi.• Managed billing databases, database recovery, and stored procedures in Microsoft SQL Server with Crystal Reports development for reporting and data analyses.• Web development in Delphi ISAPI, Perl, and HTML.• Unix Systems Administration• Worked with a team of administrators. • Supported 80 systems servicing 250,000 Internet customers.• Administered Radius, DNS, Mail, Web, MySQL, and LDAP Services.• Red Hat Linux, FreeBSD, and Solaris Administration.• Installed Cisco network load balancing switches (Cisco 11000 CSS).• Installed NETSCREEN and TIPPINGPOINT Intrusion Prevention Systems.

• Joined LDS after college as a systems programmer for their ISP department. Responsibilities included design and implementation of billing and help desk systems. • Delphi application development - Internet usage billing, customer support, and trouble ticketing systems.• Microsoft SQL database administration - Large volume call records billing databases.• Developed billing and usage reports in Crystal Reports.• Developed several file parsing and grammar applications - token recognition.

Bachelor Of Science - Bs, Computer Science

High School Deploma, High School/Secondary Diplomas And Certificates