• Managed critical banking systems including Silverlake, Synergy, and Online Banking for Citizens Bank of Lafayette.• Developed and implemented system policies to enhance security, efficiency, and compliance.• Led projects for system upgrades, implementations, and integrations to achieve bank technology goals.• Supervised a team of support staff, providing guidance and training on system usage and troubleshooting.

• Certified Synergy Administrator and ESign Administrator at Citizens Bank of Lafayette.• Troubleshooted technical issues for 250+ employees, specializing in Jack Henry and Associates Silverlake and Synergy software.• Successfully launched e-sign product, enhancing productivity and efficiency.• Provided essential support to ensure seamless operations and user satisfaction.

Answered calls over the phone and worked toward a resolution remotely; additionally, managed a ticket queue and prioritize client issues. Was involved in troubleshooting issues related to users, desktops, servers, firewalls, switches, backup devices, etc., as well as dealing with virus remediation and other support tasks.

Ensure quality Customer service and accountability of items keyed into our computer systemPosition duties are handling customer’s calls into the branch, communication with all routes, ATM support, data entry of reporting items, maintaining and updating SOFI, which the company's web application,and maintaining branch reports including change orders for banks.

I am currently interning here at the Tennessee Attorney Generals office to gain field experience to better enhance my career in the Information Technology field. I am learning how a help desk environment operates and learning new skills from experienced technicians.

Point man and Team Leader