Dr. Robert E. Rodely Email & Phone Number

Provide executive leadership as head of information technology service for the first public medical school in S. Florida (2009). Responsible for all aspects of strategic IT planning, implementation and support as the integral component for the medical school curriculum and student technology initiatives. Engineered classroom design for high-definition throughput for streaming and live broadcasts. Effectively introduced and integrated web-based technologies for both faculty and students.

Orlando, Fl, Us

Goals and Objectives: Overhaul Orlando Hospital’s client services department. Call time to pick and on-hold wait times were unacceptable compared to industry standards. Average wait time was in excess of 40sec. I installed call monitoring software Symposium to monitor, track, and display calls on overhead LCDs for all service desk technicians to view. I also reduced staff turnover rate by raising the hourly minimum and improving the quality of the staffing model. Implemented Computer Associates Service Desk using ITIL process flows for monitoring and tracking incidents, problems, change control, and root cause analysis. I also deployed Blackberry devices for all field support engineers – improved ticket counts by 200%. Major Accomplishments: Collaborated with the hospital CIO to design a centralized, metric-based, chargeback model for IT support for seven hospitals for all IT support services, generating an additional $1.7 million dollars. I also improved the level of service at each hospital by dedicating a field support engineer to each hospital, thus providing increased ticket closure at each location with improved physician support feedback. I developed metrics to measure SLA agreements for opening and closing tickets. Implemented full Service Desk ITIL procedures to include Self-Service model with knowledgebase for end users to search and query their own issues. Enhanced bedside support using Computer on Wheels (COWS) while utilizing online battery monitoring systems. The remote battery monitoring system allowed system administrators to contact charge nurses on each floor when the COWS were not plugged in or when battery depletion was reduced to 20%. This improved the level of service to all clinical departments with the assistance of an online self -service ticketing system, thus reducing the numbers of call to the Service Desk by 50%.

Nashville, Tn, Us

Goals and Objectives: To provide local facility-based technical support and directly report to CEO based on decentralized model requested by hospital. Leadership and governance were my primary responsibilities. Automation and upgrade of clinical systems to include Meditech, McKesson, and EScripts were of primary importance for this position. Major Accomplishments: Upgraded Meditech, McKesson Pharmacy, and EScripts to latest versions within a 6 month timeframe. The expected upgrade timeline was 8-10 months. Implemented an enterprise SharePoint environment allowing access document storage solutions, web portals, and hospital healthcare websites. Developed and documented disaster recovery for the hospital. As facility assigned FISO (Facilities Information Security Officer), it was my responsibility to improve the reporting mechanism for gathering data required for HIPAA compliance with an aggressive deadline for certifying all systems that could potentially store patient health information (PHI).

Director of Information TechnologyResponsible for overseeing corporate headquarters of national advertising/recruiting firm in Jupiter, FL, and 2 satellite offices; Boca Raton, FL, and Beverly, MA. Primary duties include maintaining all aspects of day-to-day IT-related components as well as designated projects determined by Executive Member Board. Responsible to determine most valuable and cost effective approach to maximize company’s earning potential utilizing latest technology and automated procedures.

Master Of Business Administration (Mba), International Business

Doctorate Organizational Leadership (Ed.D), Graduated 2012