Rob R. Email & Phone Number

Tampa, Florida, Us

Oversee teams that are responsible for the testing of Nextech’s EHR, Data and Platform solutions.Implemented a standard work process across all teams to ensure a consistent way of working.Made strategic resource adjustments to improve and provide consistent quality across all teams.Achieved 100% automated post deployment smoke test for ICP.Completed 25% automated regression coverage for ICP.

Clearwater, Florida, Us

Oversaw a team that was responsible for the testing of assistive technology software products for blind and low vision users (JAWS, ZoomText & Fusion), web services, braille displays and firmware.Initiated and developed the company’s software test automation program which helped to improve test coverage and improve quality of the software.Achieved 100% post deployment smoke test for JAWS.Achieved 20% regression coverage for JAWS.

Cincinnati, Oh, Us

Oversaw the ClinTrak Lab and Imaging Validation teams along with the Test Automation team. Initiated and developed the company’s software test automation program which has helped to improve test coverage.Part of the team that implemented a paperless validation solution which is helping the company transition from paper records to electronic records. Initiated changes to our process which have resulted in improved efficiency of the validation team.

New Hartford, Ny, Us

Oversaw the SureCheck Software Quality Assurance (SQA) and Level 3 Support teams. The SQA team performed manual, automated, performance and load testing of PAR’s SureCheck Food Safety Solution, a mobile client- based, automated solution that provides checklist management for Hazard Analysis & Critical Control Points (HACCP) food safety programs and employee assigned tasks.Managed QA project execution ensuring adherence to budget, schedule and scope, as well as dynamically respond to changes therein, specifically using Agile methodologies.Led Level 3 Support for the SureCheck Food Safety Solution in compliance with Service Level Agreements (SLAs) and provided status updates to Customers.Developed and updated project plans for the current gen and next gen SureCheck application projects including information such as project objectives, technologies, systems, requirements specifications, schedules, funding and staffing.

Toronto, On, Ca

Directed central Quality Assurance (QA) cross-functional team and 2 Centers of Excellence (CoE) (Defect Management & Test Management) managing tool centralization, consolidation, governance and support (both application and user) for internally used Application Lifecycle Management tools (ALM)Initiated the centralization and consolidation of over 20 different ALM tools which helped to save the organization money on tools, infrastructure, yearly maintenance and headcount.Developed a training program using different methods (training videos, WebEx sessions, online documentation and online chat sessions) which helped ensure the user base were using the tools properly and efficiently by reducing the number of questions the support team handled.Implemented a communication strategy using emails, intranet sites and newsletters which ensured our 16,000+ users were kept informed of important updates to our CoE program.Developed a support strategy to ensure all support requests were properly handled within 48 hours. Support team handled 200+ support tickets on a monthly basis.

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Managed the Thomson One Analytics testing team in New York, NY and Bangalore, India. Team performed functional testing of Thomson One Analytics web based application, a real-time research and analytical workflow solution for Institutional Investors.Implemented QA Testing Manifesto to outline items needed before a build was accepted for testing. This document helped to educate and communicate to members of Software Development Life Cycle (SDLC) as to what the QA team needed before testing could commence and minimized the back and forth between development and QA so testing could commence on time.Led effort to redesign defect workflow process to improve flow of defects between product, development and QA. This helped by putting tighter controls on what actions certain groups could perform, i.e. not allowing developers to close out defects.Instituted a standard test case template, library and standards which helped increase efficiency of QA by providing common platform for QA members to write and store test cases and also increased the productivity of the central automation team in creating automated test casesDeveloped Root Cause Analysis (RCA) program which provided visibility into issues that occurred during the release process. Data captured during RCA was used for process improvements throughout organization.

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Managed 10-member QA staff and oversaw software quality of more than 25 products for Baseline Financial Services division that verified and validated application software for Data Integrity group. These applications were used to manipulate data for inclusion in BASELINE application and were developed using .NET with SQL backend.Managed disaster recovery effort to retest software lost during the 9/11 World Trade Center collapseImplemented a formal software development methodology as part of the company’s SEPG (Software Engineering Process Group which improved the production of major product releases from 12 – 15 months to 6 – 9-months

Newark, Nj, Us

Managed and oversaw a staff of 20 employees along with the day-to-day operations of the Quality Assurance division and Test Lab. Net2Phone is a provider of low-cost, high-quality; retail Voice over IP services, either directly or through strategic partners.Built Quality Assurance division from the ground up Recruited, hired and trained all new QA personnelDeveloped and implemented policies and procedures for the departmentImplemented Mercury’s WinRunner v6.0 and Astra Site Manager automated testing tools, and TestDirector defect tracking tool, which streamlined the testing processCreated test plans and test cases for various web based and client server projectsCreated and implemented a “Lunch & Learn” program, which gave employees the ability to increase their knowledge base about some aspect of the Quality Assurance industry or software development processPerformed quality assurance testing (black box) on Net2Phone’s client server application (Net2Phone CommCenter), internal client support database (Oracle) and various Net2Phone English and localized websites including www.net2phone.com. Worked with third party translation companies in the verifying of the translated Net2Phone websites into localized languages