Richard Pichardo Email & Phone Number

AI consultancy guiding clients in discovering and implementing AI use cases. We build data infrastructure and develop digital products across various industries.

Advise on product development and go-to-market strategy for Titan's patented electric motor gate and IoT software. Guide product roadmap, market positioning, and growth goals.

Mclean, VA, US

Developed product roadmap for facilities’ SaaS platform. Launched nurse-facility collaboration features, increasing fulfilled shifts by 30%. Directed integration of acute care vertical, expanding market reach by 5x and contributing to 20% of revenues.Improved operational efficiency by 70% and reduced costs by 90%.

Miami, Florida, US

Launched 130+ ghost retail stores and logistics centers, increasing market presence by 25%.Developed strategic tools, reducing go-to-market time by 40%. Implemented a decentralized supply chain strategy, reducing costs by 75%.

Bogotá, Cundinamarca, CO

• 40-person startup for an automobile after-market platform connecting service shops and users.
• Launched and directed the business, design and technical development of three new car service product lines for the company’s car services platform including a partnership with Oilfilter’s, Colombia’s largest quick oil.
• Led a team of 5 in the ideation, roadmap and launch of a new product line expected to result in 10% MoM user growth. Carry out user research to understand customer needs, gaining insight into the importance of.
• Drove product development and usability testing with three engineers and one designer for the MPV of the company’s online booking experience.

Bogotá, Cundinamarca, CO

• 80-person startup constructing a car rental and financing platform for ride-hailing drivers.
• Manage new car rent-to-own product strategy, roadmap, and prioritization aimed at 700 clients. Lead and run initial ideation, validation and MVP, drafting the product requirement document and creating and implementing.
• Investigated, synthesized and directed a plan across teams to reduce client churn by 8% through quantitative analysis and human center design work. Led the implementation of a company wide business intelligence.
• Conceptualized, coordinated and implemented a descentralized payment system for 400 clients in Colombia to reduced related costs 20% and increase operational scalability.

New York, NY, US

• Onclick Studio is a web development and product company. Winner of the 2017 Seedstars Best Startup competition in the Dominican Republic.
• Reduced charge back time by 28% and churn by 7% by building, optimizing and implementing software solutions for standard operational procedures related to onboarding and billing.
• Managed an agile cross-functional team of 2 software developers and 1 designer to create and build one investment app and an ERP web app. Identified and wrote feature requirements from client stakeholders.
• Built, documented and optimized standard operational procedures including client acquisition and customer service. Evaluate, implement and maintain software solutions such as Hubspot for our CRM.
• Sourced, negotiated and close app and web development deals worth over US$100,000 up to date.
• Oversaw, prepared and reconciled weekly cash journals and monthly financial reports. Ensure compliance with tax authorities and that all bills were paid.

Santo Domingo, DN, DO

• Taxation Authority of the Dominican Republic
• Conduct and synthesize public policy and economic research into process and strategy recommendations to support the DGII's General Director. Identified and documented institutions in the labor market with overlapping.
• Perform econometric analysis to determine the level of tax evasion between 2007 and 2015 and the effect of the 2012 tax reform on national income redistribution.
• Monitor and evaluate monthly key performance indicators using Microsoft SQL Server for data collection.

Los Angeles, US

• HostWise is the first tech hospitality company to provide back of the house hotel services exclusively for short-term and vacation rentals.
• Identified and designed processes for the sales, customer support, cleaner acquisition and business operations teams.
• Led the implementation and customization of data capturing operational systems like Zendesk, Greenhouse.io and Excel for in-house quality control.

Mountain View, CA, US

• Online used-car marketplace once valued at $560M.
• Built Beepi's supply-side user acquisition strategy and analytical framework, growing the inventory from zero to over $6 million. Directly contributed to over 70% of revenue ($4 million) by closing an average of 10.
• Led and trained a 5 person sales team, developing over 30+ points of best practices that lead to a 300% productivity increase.
• Collaborated with VP of Product to define new sell-side website sign up requirements which lead to an increase in conversion by 100%.
• Ideated, administered and led CRM (Salesforce) implementation and customization strategy. Integrated triggers for enhanced automation.

• The Federation of Industrial Associations coordinates the Dominican industrial micro, small and medium enterprises. Its mission is to enhance the business environment for the members of the associations that it.
• Coordinated and oversaw a 5 people remote team doing market research and business development for a peer-to-peer lending platform for the Dominican Republic.
• Conceptualized and shaped the strategy, purpose and role of the National Network of Microfinance Institutions, an initiative of the Ministry of Industry and Commerce.

Mountain View, CA, US

• Gigya's Customer Identity Management platform helps companies build better customer relationships.
• Led new business efforts identifying international clients in France and the UK. Outreach efforts averaged 200+ weekly outbound emails and 50+ cold calls.
• Led outreach communications in English and French.
• Prototyped and refined outbound email manual campaigns.

Chicago, Illinois, US

• Impact Engine is a venture fund that invests financial and human capital in early-stage, for-profit technology businesses improving education, health, economic empowerment, and resource efficiency.
• Provided product research, competitive analysis, market strategy and positioning analysis to portfolio companies.
• Managed Impact Engine’s daily operations, including mentor scheduling for 400 CEOs and major business leaders.

• The Superintendence of Securities of the Dominican Republic promotes, regulates and supervises the domestic Dominican stock market; promoting the formation of prices of financial instruments, such as stocks and bonds.
• Researched and prepared more than 10 reports on global issues and institutional projects, distributed among my 70 coworkers.
• Inspected 3 Initial Public Offerings Prospectus. Presented to and participated in discussions concerning institutional policies such as potential fees and sanctions.

Bachelor Of Arts (B.A.), Economics

Master'S Degree, Business Intelligence And Big Data

Social Innovation Fellow

International Baccalaureate Diploma