Renee Ruff Email & Phone Number

Motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, develop and issue reports. and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to multiple tasks and adapt quickly to changing situations. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any new challenge.ACCOUNT RECONCILIATION• Combine learning and analysis to ensure complex Federal and State laws are met in prescription processing.• Multi-tasked; handling teller, drive-through, ATM, and Brink’s delivery.• Reconciled cash drawer daily while working between five community banks.• Tracked and reconciled cash, credit card payments and checks from busy physician office.CUSTOMER SUPPORT• Ensuring accurate and timely delivery of product; collaborate efficiently with management, peers and subordinates to meet organization objectives • Assertive to pursue ways to improve method in work process to increase quality and value output• Great listener to understand situation, help analyze subject matter, suggest and support to implement improvements• Accurately and thoroughly handle finance details and reports• Input, modify data and generate reports• Develop and execute schedules for required activities • Counsel with customers on personal matters TEAM & WORK PROCESS • Collaborated with staff and management to meet team goals, aligning work responsibilities with individual team skills, increasing employee satisfaction while meeting / exceeding production goals.• Cross-trained across departments based on passion for knowledge and desire to increase contribution; understanding the workflow resulted in improved processes.• Analyzed policies, developing step-by-step process to eliminate re-work, increase accuracy of demographic information and submit for approval.

Listed skills include Team Orientation, Time Management, Problem Resolution, Process Improvement, and 5 others.

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  Devry University

  Business Management