Rakhshanda Rukham Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Solved complex data integration issues by developing custom scripts in Python, ensuring seamless data transition, data quality and accuracy of AI Machine Learning based omnichannel virtual assistant B2B SaaS: Dost.AI, which serves 80 million users across telecom companies, media companies, financial institutions.Collaborated with external stakeholders, customer success teams, and technical departments to ensure smooth data integration for the digital loyalty platform ShopRstar, resulting in a 20% efficiency boost and 15% decrease in risks.Managed the transition of new clients as part of the customer onboarding process to an organization management product encompassing HR, tasks, and accounting, achieved 65% B2B customer retention over 3 years.Performed large-scale GIS big data visualization and analysis in partnership with Facebook Data for Good team and 5 universities.Coordinated with a globally distributed team across multiple time zones to ensure seamless data transitions of e-commerce platforms for 3 business groups transforming their e-commerce platforms through custom-built solutions, resulting in an annual gross order value of thirty million GBP.Conducted 20 user interview sessions, including click tests, A-B tests, Userzoom usability tests, and live interviews to understand the customer experience and validate solutions. Spearheaded the development of Search Apps as one of the few selected partners of the Google Search team worldwide in 2018.

Created complex data analysis models using pivot tables, VLOOKUP, and VBA macros to automate data processing, reducing processing time by 30%.Worked on account management, ensuring customer satisfaction and retention, which resulted in a 25% reduction in development time and enhanced user adoption and retention.Utilized regular expressions to extract, clean, and transform large datasets, streamlining the data import process.Identified trends and opportunities for growth through analysis of complex dataset, resulting in a 21% increase in external stakeholder satisfaction and sales performance.Developed and maintained databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across datasets

Bangladesh

- Worked with key stakeholders across internal teams to oversee our Developer Newsletter and blog, as part of executing and managing our community content strategy.- Working closely with our Google Developer Relations Manager to support the community at scale could result in a more cohesive and empowered community- Engaged with and provided support and resources to the community of over 50,000 developers across various platforms

Dhaka, Bangladesh

- Conducted market research, engaged with customers, developed prototype, milestones, budget, scope, risk mitigation plan, proof-of-concept (POC) and MVPs, to establish market fit for products, generating positive revenue.- Acted as the point of contact to influence business stakeholders on technical and non-technical matters.- Defined user stories and analyzed user personas to build customer-centric digital products, resulting in a 20% increase in user engagement

Dhaka, Bangladesh

- Transformed the social media landscape of Bangladesh’s largest telecommunication company’s incubation platform to a remarkable 111K followers. Engaging content and strategic promotions drove a 40% increase in followers.- Executed effective go-to-market strategies that boosted market share by 25% and increased revenue by 30%.- Partnered with product marketing on marketing plans, campaigns, and media buying to provide actionable recommendations to optimize conversion rates and increase customer engagement by 25%