Rawan A. Rusan Email & Phone Number

Amman, Jordan

Amman,Jordan

Amman - Jordan

Product developmentInfluence products development by collecting feedback and conducting testing sessions to ensure the right tools are built and bugs/enhancements are addressed. Own the relationship with Editorial to ensure their needs are clearly defined and prioritized. Disseminate relevant information to editors keeping them informed of all important developments.Launch, Build and MaintainSupport all global product launches and roll-outs. Build and QA all editorial experiences on all devices in order to meet regional Editorial objectives and sales requirements. Provide guidance and advice based on editorial resource and volume of content.Incident managementAct as primary, centralized point of contact for editors on all bugs and outages. Resolve issues directly or raise tickets providing information needed to ensure issue is understood. Track until resolution, liaising with stakeholders (editors, partners, feed providers, engineers etc) to chase or update on status.Coaching and trainingProvide coaching, training and documentation on new and existing editorial tools and best practices through the editorial academy and regular sessions, helping Media teams measure their success. Content/feature onboardingEnsure all content is onboarded correctly and efficiently. Liaise with partners and engineers to make sure feed specification are accurate and that content is delivered in the best possible format. Collaborate with Sales and Editorial to certify that content is appearing in the right places and is tracked in the right way.

Amman - Jordan

Esense Software

As an analyst, the core of my job is to master the art of elicitation, analysis, and proposition of solutions for the diverse clients’ business requirements and problems; meanwhile, preparing and owning the functional specifications and business processes of the project at hand, and liaising between the client, business people, and the development team.

Esense Software

Seeking a more challenging line of work, I took on a role as part of the committee responsible for defining, piloting, and optimizing a formal software development process within the organization, which is based on Microsoft Solutions Framework (MSF) and covers the full software development lifecycle (SDLC) from project initiation to closure. I have also participated in building process guidance, templates, and checklists, and monitoring the implementation of this process as a quality assurance engineer.

-Gather, analyze and document user requirements for several projects. In addition to developingproject scope statements.-Conduct software testing including, ad-hoc, smoke, regression, black-box, gray-box, usability andcompatibility testing. In addition to generating test status reports.-Develop User Manuals and conduct training for end users.- Follow up on Change Requests submitted by the client and ensure the completeness andcorrectness of their implementation.