Zip is an enterprise-grade procurement and payments platform with an intuitive consumer-grade experience. We help businesses manage their vendor spend, assure compliance, empower innovation, and reduce friction and time wasted in the vendor procurement process. Our customers include industry leaders such as Canva, Snowflake, Roblox, Coinbase, Airtable, Toast, Webflow, and Databricks.Check out https://ziphq.com/ for more information!

• Assisted the HR team to train and onboard 10+ team members, successfully providing mentorship and guidance resulting 16% higher staff retention than goal• Delivered guidance on employee relations and matters of corrective action to reduce the turnover rate by 9%• Collaborated with the Store Director in driving a team of 200+ team members, delivering $55 million in revenue annually

• Prepared and served a variety of boba tea beverages, ensuring consistent quality and customer satisfaction• Managed cash register operations, accurately handling transactions and balancing cash drawers• Provided exceptional customer service by assisting with drink selections and customizing orders to meet dietary preferences

• Guided HR budgets and resources, optimizing expenditures while ensuring the delivery of key HR services• Led recruitment efforts, utilizing data-driven strategies to optimize candidate sourcing, resulting in a 23% increase in qualified applicants

• Assisted in sourcing efforts, reviewing 300+ resumes weekly, and identifying top candidates for recruiter review, resulting in 10+ successful hires• Streamlined the interview scheduling process, coordinating an average of 50+ candidate interviews per week across multiple time zones, ensuring a 100% on-time start rate.• Owned the full-cycle recruitment process, including sourcing, screening, interviewing, and extending offers

• Launched a coaching and incentives program to reduce idle time by 50% and increase productivity by 30%• Implemented process improvements within the operations team to enhance workflow efficiency and reduce order fulfillment time by 28%• Supervised a team of 50 to 85+ associates daily, guiding breaks, personal conflict, and career advancement within management role

• Supported recruitment process by screening 150+ resumes weekly, coordinating 25+ interviews, andcommunicating with candidates regarding the hiring process• Created a new training program with remote instructional packets reducing onboarding time by 82%• Teamed with HR staff to resolve employee issues, reducing response time by 21%

• Fast-paced environment having to adapt and work well under lots of pressure• Write patrons’ food order on order slips, memorize orders, and enter orders into computers for transmittal to kitchen staff• Help train new employees into new positions for the job