Ryan Ramsey Email & Phone Number

Palo Alto, California, US

Espresa is Powering Great Workplaces® with personal benefits employees love with our industry-leading product, global Lifestyle Spending Accounts (LSA). And, with Espresa LSA Plus™, you can power total well-being, recognition, and community with inclusive flexibility in a single, globally inclusive app.Support freedom of choice benefits with the HR tech.

Palo Alto, California, US

San Francisco, CA, US

• Oversaw Customer Success for a venture-backed, high growth, navigation and virtual care company. Accountable for a national team of 30 colleagues that managed over a 100 customers and more than $150M in revenue.
• Developed strategic plans to improve performance, maximize retention and grow client relationships
• Worked directly with enterprise and Fortune 500 customers to secure, retain and strengthen relationships
• 100% of revenue retention target - 2020
• 167% of customer expansion target - 2021
• 114% of target of NPS target and 5% improvement YOY - 2021

• Spearheaded the Health business in the Central Market, focused on delivering benefits consulting services and solutions to employers. Full P&L accountability for over $200M in revenue and a team of 400 managers.
• Developed strategic market plans to profitably grow revenue
• Worked directly with large employers to secure, strengthen and retain relationships
• Achieved 104% of revenue target and 135% of sales target - 2019

• Headed Mercer’s Health business in the Mountain States. Accountable for ~$40M of revenue, and provided leadership management for a team of over 70 managers, consultants and sales professionals across 4 offices.
• Orchestrated team transformation to improve culture and results
• Developed strategic action plans to profitably grow revenue
• 6.5% revenue growth - 2017
• Improved client profitability 23.5% YOY - 2017

• Oversaw Mercer’s Health business in Colorado. Accountable for ~$18M of revenue and a team of over 40 managers, consultants and sales professionals in the Denver office.
• Implemented strategies to revamp team culture, advance retention and improve sales results
• Increased annual revenue growth from 0% in 2013 to 28% in 2015 while reducing colleague turnover by 60%

Executed sales for Mercer’s Health business across the South-Central Market. Accountable for driving new and expanded sales for CO, KS, MO, TX, and LA. Oversaw a team of 8-10 sales managers and producers. Collaborated with consulting teams to drive client expansions and cross sales.

• Served as a player coach, accountable for driving new and expanded sales for Colorado’s health consulting practice. Led a team of 2-3 producers responsible for generating new business, collaborated with the consulting.
• 109% of office sales plan - 2019

• Managed and developed a team of 7 district managers responsible for selling a bundled suite of outsourced HR services that helps small companies reduce operating costs, streamline internal processes and mitigate.
• On pace to finish at or above 100% of plan at time of departure

• Won new clients by selling human resources services to the small business market, while simultaneously responsible for management of one other district manager.
• Achieved President’s Club for individual performance (104% of plan) - 2007
• Enabled and supported direct report in achieving 174% of plan and President’s Club - 2007

• Sold as an individual contributor focused on the small business marketplace. Managed all sales activities, including generating client meetings, communicating value propositions to prospect, cross selling, sales.
• #1 producer (% of plan) and #13 producer (total revenue) nationally - 2006
• President’s Club - 2006
• 109% of target - 2005

Johannesburg, Gauteng, ZA

Bachelors Of Science, Environmental Policy And Business

Mba, Entrepreneurship