Ritika Ritika Email & Phone Number

Regina, Saskatchewan, Canada

• Resolved 300+ weekly customer inquiries via inbound/outbound calling, consistently exceeding targets.
• Reduced average call handling time by 1 to 2 minutes per call.
• Asked probing questions to determine service needs and accurately inputting information while working on multiple computer screens.
• Recognized 3 times in a row for highest customer satisfaction ratings.
• Trained 4 to 5 new hires twice every month and supervised their calls.
• Revamped customer service phone… Show more

Regina, Saskatchewan, Canada

• Enforced excellent customer service for over 100 clients by being a friendly bridge between client and executive.
• Scheduled meetings and conferences for a group of 10 team members on a weekly basis.
• Augmented customer satisfaction by 35% by consistently delivering a professional and polite tone to clients in person and over the phone.
• Invoiced an average of 10 clients a week accurately and efficiently.

India

• Spearheaded marketing and business development activities to achieve breakthrough performance and acquire new business.
• Trained and lead 5+ technical and business teams on developing complex and comprehensive proposals for global clients.
• Significantly expanded international client base by 70% within a year and increased the product awareness and website traffic by 50%.
• Organized meetings with more than 20 clients every month.

Graduate Certificate In Human Resources Management, Business Administration And Management, General

Related Courses Completed: HR Management, Staffing Organization, Contemporary Organizational Behaviour, Management Accounting for Human.

Masters In Business Administration, Finance And Marketing

Bachelor Of Commerce - Bcom, Business/Commerce, General