Robert Spencer-Taylor Email & Phone Number

Livingston, Scotland, United Kingdom

London

Livingston, Scotland, United Kingdom

Leading the Data Compliance function for Sky Data. Responsible for assessing legal use case of data, building processes where none exist to ensure regulatory compliance.Experienced in:- Data Governance - MetaData & Data Quality- Data Compliance - Regulatory & Best Practice - Ethics - Focused on governance of AI in data landscape - Ownership & Domains.

Livingston, United Kingdom

Leading the Insight & Engagement function within a reward environment.Building Return on Investment Models to capitalise on reinvestment. Project Managing large scale change projects across multi disciplinary teams with a wide ranging impact. Confidently leading from the front whilst managing & setting expectations of Senior Leaders. Focused within a.

Livingston, Scotland

Managing a Team of Analysts maintaining and designing Incentive Schemes for the Sales (Retention) Estate. This role involves financial risk management and forecasting. My role is to balance reward levels whilst maintaining profitability.Budgetary Responsibility for a C.£10m Incentives Budget & Also owning the Engagement Strategy across C.3,000FTEMain.

Dunfermline, Fife, United Kingdom

This was a newly formed role within Sky UK which I stepped into in order to bring MI Creation Skills to an existing Team. Given the scope of taking an existing pool of Data and transforming this into Readable MI and Insights my role has seen me working to tight deadlines to Produce Adobe Omniture MI's for Sales Data and Producing MI Business Objects.

Livingston

Working within the Sales (Retention) Estate - my role is as an Analyst for overall performance. Creating Data Insights from Performance and Customer information to give a guideline for Performance Trends.Working with the Live Chat system to develop and generate reporting for Marketing Purposes as well as developing SiteCat (Omniture) Reporting for HOD /.

Livingston & Dunfermline

Intraday management of Non-Voice workflow Channels - looking at SLA impact on Forecast Voice Demand of Service and Sales Estate. Ensuring that forecast net FTE requirements are accurate for 6 month live plan. Developing and advising on FTE lock requirements for workload fromPartners.Analysing service demand through omniture (SiteCat) reporting suite - for.

Dunfermline

Working in a Support Function for Implementation / Change. Looking at Service Failures and analysing financial impact of process failure.Providing insights into product and customer trends for Credit and Finance Patterns.I was responsible for developing internal reporting structures to deliver overall expenditure patterns on driven down to product.