● Handling 50+ Customer interactions per day, giving detailed, personalized and polite service to ensure customer retention.● Trained many new employees on entering customer data and organizing customer logs.● I keep my team composed and efficient during peak hours, maintaining a 100% customer satisfaction rate.● Maintaining operational activities like Inventory, escalating service request, opening & closing activities.● Deals with initial issues within the parameters set and escalates where necessary

• Generated calls/notifications to prospective customers and providing information about new offers and products.• Responded to 55 (approx.) incoming inquiries from clients to answer general questions or about placing orders.• oversees, loads, and tidies up currency transactions between the treasury and numerous stores.• Handling transactions and welcoming customers who walk into the store.

•Called lead lists resulting from various marketing campaigns to achieve sales.•Cold called business leaders to initiate inclusion in sales strategies. •Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement. •Led outbound calling team such that each team member met or exceeded sales targets.•Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.

•Managed client database to maintain accurate information.•Identified business prospects through cold calling, networking, marketing and database leads.•Set up potential client contacts, cultivated relationships and followed through on service needs.•Improved marketing plans and sales strategies processes •to maximize business development.Leveraged existing network of contacts with new commercial prospects.

‣Spearheaded the development and execution of tailored digital marketing campaigns across various platforms including social media, search engines, and email marketing. Achieved a notable increase in brand visibility and engagement metrics, contributing to a 90% growth in online reach.‣ Produced high-quality, engaging content for multiple digital channels, maintaining consistency with brand identity and messaging. Leveraged SEO best practices to improve content visibility and organic search rankings, resulting in a 85% increase in website traffic.‣Acted as a primary point of contact for clients, effectively communicating project objectives, progress updates, and campaign performance reports. Received positive feedback for exceptional client service and the ability to address concerns promptly, fostering strong, long-term relationships.