Sahithya Ravichandran Email & Phone Number

Chennai, Tamil Nadu, India

Design and implement Cisco UCCE solutions for a diverse range of clients.Collaborate closely with clients, translating their requirements into UCCE configurations and call flows to improve customer service.Conduct readiness tests to ensure the reliability and efficiency of the UCCE deployments, resolving any issues and discrepancies promptly.Guide the team with technical expertise to ensure smooth project execution.Deliver training for customer operation teams on the implemented solutions, resulting in better operational efficiency and customer satisfaction.Successfully implemented Cisco UCCE deployments spanning 13 countries for a major South African telecom provider.

Chennai, Tamil Nadu, India

Managed test activities and consistently improved testing processes to ensure high-quality software releases.Collaborated with cross-functional teams to assess product usage and provided valuable technical advice for improvements, resulting in overall higher quality.Conducted comprehensive functional and regression tests, skillfully tracked defects, and actively supported developers in resolving issues.Prepared detailed deployment documentation, ensuring error-free software releases.Mentored junior testers in end-to-end testing and deployment activities.

Chennai, Tamil Nadu, India

Designed specialized ICM inbound and outbound configurations to address complex business challenges across various Lines of Business (LOBs).Skillfully resolved technical problems related to agent login and call flow within the ICM and CVP systems, maintaining strong collaboration with the Cisco Team for prompt solutions.Optimized critical processes, including user, device, and campaign creations, resulting in increased efficiency and cost reduction.Conducted training sessions on MACD operations in CUCM and UCCE for L1 engineers.

Chennai, Tamil Nadu, India

• Managed end-to-end test activities for conferencing solution software and consistently improved testing processes to ensure high-quality software re-leases.• Efficiently streamlined the deployment process, leading to a significant reduc-tion in the maintenance window and a remarkable increase in operational team Prepared installers and detailed deployment documentation.• Implemented test and bug tracking tools, leading to significant process im-provements in testing efficiency across the organization.• Trained junior testers in end-to-end testing and deployment activitiesefficiency.

Chennai, Tamil Nadu, India

Independently managed diverse global projects, collaborating effectively with clients from various regions and cultural backgrounds.Evaluated the interoperability of third-party UC applications with Cisco collaboration products, offering comprehensive test reports and configuration guides for international clients.Developed customized test cases and plans tailored to specific customer needs, ensuring comprehensive testing and delivering high-quality results.

Bangalore, Chennai

Worked with 2 clients during this duration• Cisco Systems ,Inc• Fujitsu Network Communications, Inc

Chennai Area, India

This Project Involves Testing of Fujitsu NMS “Netsmart 1500” a system that simplifies management, provisioning and surveillance of the Fujitsu FLASHWAVE family of SONET/SDH, WDM and packet optical networking solutions.

Bangalore,India

Projects involves testing of Various Contact Center Solutions such as UCCE, EIM-WIM(Multichannel), HCS(Hosted), UCCX on different Major, Minor and Maintenance release versions.Deployments: IPCC Enterprise, ICM with Avaya ACD. • Designed and managed test topologies for multiple UCCE versions, optimizing performance and integrating new features.• Conducted comprehensive functional and regression tests, analyzing and replicating customer-found regression (CFR) and customer-found defect (CFD) with root cause analysis reports.• Diagnosed issues in lab setups and aided development teams in recreating and resolving customer-reported problems.• Conducted performance testing on UCCE and EIM-WIM solutions to validate hardware and software and generate IOPS data.• Successfully guided a three-person team through a crucial product release, ensuring timely delivery and earning praise from senior management.• Received positive feedback from client managers for extensive coverage in UCCX localization testing, enhancing customer satisfaction.

Master Of Technology (Mtech), Software Engineering

Integrated Learning

Bachelor Of Science (B.Sc.), Communication And Computer Science

B.Sc (Communication and Computer science)