Raymond S. Email & Phone Number

United States

• Engage with clients to establish a robust Quality Management Systems• Provide training for clients for the scope: ISO Auditor, Quality Systems, and Environment Management Systems• Perform 3rd Party Audits on behalf of clients to assists with supplier qualification and ongoing Supplier Quality Program• Assists clients in implementing ISO certification to the entire organization and ongoing ISO Re-Certification• Work directly with suppliers to collect compliance data and perform root-cause analysis for non-conforming materials • Perform organizational Quality Review and identify Opportunities for Improvements in all relevant processes

Austin, Texas, United States

• Assigned as Group Leader within the Environment Technologies Department overseeing Apple's Smarter Chemistry initiative regarding Contract Manufacturer & Supplier Full Material Disclosure program• Collect environmental compliance data and documentation directly from manufacturers and suppliers• Empower a group of Compliance Analysts responsible for Apple Suppliers Full Material Disclosure Program (FMD)• Data analytics with product compositions and perform root-cause analysis with supporting groups and suppliers• Provide direction, guidance, and day-to-day operations for maintaining and improving overall FMD Program• Prioritize issues and track details to ensure data is obtained as required to support Product Development teams• Responsible for driving the removal of PFAS material from Apple’s Parts Suppliers • Collaborate with cross-functional groups to work and assign respective members action items to meet corporate objectives• Participate as required in supplier data component qualification, assessment, and improvement activities• Formulate and drive Continuous Improvement initiatives within Apple’s FMD organization and Tier-1 Suppliers• Day-to-Day transactions with Apple PLM systems (Agile & Teamcenter)

Austin, Texas Metropolitan Area

• Provide direction, guidance, and day-to-day operations for maintaining and improving overall Quality Systems• Leader for all new acquisitions and implementing Emerson Quality Systems Program to each site• Provide direction and guidance to other Emerson Business Unit Quality Managers• Participate as required in Hardware and Software supplier component qualification, assessment, and improvement activities• Responsible for executing Internal Audit Program for all North America Emerson facilities (40+ sites)• Provide support to achieve Emerson Automation Solutions Quality objectives • Manage Corrective/Preventive Action system• Participates in hardware/software Quality Reviews • Provide training to other departments in the use of Quality processes and tools• Support Technology in external verification certifications (ISO 80079-34)• Formulate and drive Quality Improvement initiatives across various organizations• Containment and resolution of critical customer issues, including meetings with customers, managers, and engineers• Participates in Executive Review Board on Quality and Customer Satisfaction topics• Implement strategic, analytical processes, and metrics with focus on assessment and improving Quality processes

Austin, Texas Area

• Guided several Quality professionals to meet company objectives• Leader of Customer Service Quality Team / Account Manager for all of Samsung key customers• Monitor and Measure Supplier performance via key metrics/scorecard• Improve poor performing Supplier Quality indices through initiative/mutual projects• Work with cross-functional teams to analyze and execute 8D initiatives• Design and implement LEAN Quality Program• Consultant to critical suppliers for Quality improvement projects • Perform onsite supplier evaluations and implement “Best Practice” methodologies• Manage Internal/Supplier Audit Team, Calibration Management Team, and Document Control Team• Project Manager for all Samsung Quality Improvement initiatives• Maintain and improve Customer Satisfaction indices • Main contact for all Corporate, Customer, Supplier, and ISO Registrar Audits • In charge of managing Root Cause Analysis, Corrective, and Preventive action implementations• Ensure Samsung Quality Systems are always optimal through continuous system verifications• Generate Weekly Summary Reports and present to Executive Team• Responsible for Samsung Training/Certification Program• Continuously review, improve, and update internal specifications/procedures to reflect current business practices

Austin, Texas Area

• Execute system configuration of online architecture for all semiconductor tools that require full automation• Support internal customers system specification requests • Troubleshoot and resolve factory automation issues timely and accordingly• Project Manager for all of Samsung’s system projects and full automation of Fab• Managed Software Quality Assurance metrics• Implemented and rolled out major system upgrades with no downtime to factory• Document system and software technical changes • Responsible for meeting and exceeding company goals for 99.79% up-time tool production• Participated and reviewed software modifications with semiconductor equipment vendors• Collaborated with internal customers, equipment vendors, and other developers in cultivating new system functions• Continuously improved equipment performance through data collection analysis

• Responsible for Client/Server architecture based on customer needs• Assigned to multiple team projects and managed multi-million dollar project for VA patients• Maintained status of group projects and presented to management• Completed project timeline for each projects assigned

Mba, International Business, Honor Roll

Activities and Societies: Worked full-time while paying for my MBA education. Previously traveled to Dublin, Ireland to consult and create.

Kinesiology, Honor Roll

Activities and Societies: Dean's List

Bba, Computer Information Systems, Honor Roll

Activities and Societies: Beta Gamma Sigma (Honor Society for Business students)Graduated with Honors