Ensure execution of GCC’s mission to plant churches and strengthen leaders through planting, training, caring and connecting. Lead and align the organization (Communications, Operations, Strategic Planning, Member Care and Pastoral Care) to achieve the vision efficiently and effectively through the following core areas of responsibility:- Cultural Ambassadorship - Strategic Planning & Execution - Team Leadership- Finances / HR- Donor Assistance

Anchored is results-driven and strategic partner with over 20 years of experience in Global Learning & Development, Organizational Development, Change Management, and Business Consulting. We possess proven expertise in designing and leading global learning strategies, improving operational efficiency, leveraging learning technology, and driving measurable outcomes for large, complex organizations. Areas of expertise include:- Global Onboarding- Customer Service Training- Sales Enablement- Vendor Programs- A.I. Drive Measurement- Governance & Process- Digital Adoption- Learning Technology

- Lead, coach and develop a global team responsible for creating and executing onboarding strategies for over 18,000 employees and vendors across sales and customer success teams in the US, EMEA, and APAC regions.- Define and implement a multi-year roadmap to align learning strategies with business goals, leveraging advanced learning technologies to accelerate time to productivity.- Collaborate with cross-functional teams, including learning designers and program managers, to deliver an exceptional onboarding experience, improving performance and customer outcomes globally.- Engineer scalable learning experiences that leverage AI prompts to build and practice sales skills.- Leverage AI to distill multiple levels of learning and performance data and identify trends used for program improvement.

- Directed a global team of managers, senior program managers, and consultants responsible for providing learning solutions to a global audience of 60,000+ employees and vendors.- Spearheaded the organizational design, vision, and strategy for Global Operations Learning Consulting, using industry-leading methodologies such as Six Boxes Performance Thinking® and 5 Moments of Need®.- Enhanced operational performance by delivering targeted learning programs, leveraging technology platforms, and employing continuous feedback loops for iterative improvements in learning design and delivery.- Designed and implemented rapid needs analysis framework and tools to reduce turnaround time and improve performance outcomes.

Manage global learning experience strategy, design, technology, measurement and operations for Community Operations.- Create strong business partnerships with all internal / external stakeholders and strategic third parties- Program manage the launch of multiple new learning solutions, technologies and tools - Lead individuals and teams (program management, learning experience design, project management and system administration) to develop and maintain effective learning solutions and technologies- Innovate learning and development solutions, technology and deployment - Establish KPIs in partnership with the central and regional teams and report to stakeholders- Manage work-intake and prioritization process for the team, including allocation of resources- Draft and own execution in regards to the roadmap while remaining flexible to the business needs- Define the strategy and partner with the right teams in the execution of global learning measurement strategies (Levels 0 - 4)

Skilled & Qualified Workforce Risk Lead / Program Manager- Provide thought leadership, strategic direction and program oversight for one of PG&E’s highest crosscutting risks of ensuring a skilled and qualified workforce.- Develop and manage a three to five year plan that aligns with PG&E’s strategic planning process including RAMP, Session D, Session 1 and Session 2. Identify technology needs, resource requirements and system dependencies to develop appropriate business cases to secure funding.- Anticipate and balance the needs of multiple stakeholders to design an enterprise model and system to ensure employees and non-employee workers are safely performing work they for which they are qualified.- Partner with lines of business up to the Sr. Vice President level to coordinate and align existing and future programs and controls relating to both compliance and risk.- Create an analytics strategy for using disparate datasets and systems relating to personnel, qualification, training, safety and performance to provide insight into controls related to risk and compliance.

- Partnered with Line of Business leadership, Change Management, IT Senior leadership and external vendors to strategically plan technology implementations, delivering meaningful business results for internal and external customers.- Led, developed and motivated a diverse team of up to 10 employees and contractors to drive successful completion of highly complex, broad impact projects with shifting timelines, scope and requirements. - Developed EnABLE framework and methodology to strengthen alignment between training and business results for Customer Care organization. New framework will reduce training development and delivery costs and deliver improved business results. Framework, to be published in early 2016, has received industry recognition. - Performed complex internal and external research and conducted data analysis to develop business case for reduced training costs and improved ROI. Supported development of the business case for contractor to full-time employee conversion that reduced labor costs by 30%.- Analyzed and reported metrics for development costs and effectiveness of learning and performance support solutions.

- Analyzed human performance needs and designed and developed comprehensive learning and change management solutions to ensure business continuity through implementations of system upgrades, modifications and new installations. - Managed multiple project timelines, budgets and resources for the training work-stream in a fast-paced and challenging IT landscape with competing priorities. Ensured each project delivered on time, on target and on purpose.- Partnered with lines of business and IT to review requirements, training strategies and solutions, and evaluate project successes and challenges post go-live. Developed multiple business cases for training development projects.

- Analyzed technical and business requirements for application to both software and curriculum development.- Developed and maintained UAT and Desktop configuration test approach for SmartMeter releases, ensuring alignment with the needs of multiple stakeholders. Facilitated testing and logistics and analyzed results and feedback. Managed defects/issues resulting from testing through resolution and implementation.- Managed the development and maintenance of the Oracle CC&B Application software training environment. Scheduled code and soft table promotions, identified and resolved defects, tested replication and conditioned large amounts of manufactured customer data.