Richard Sasson Email & Phone Number

Rockleigh, Nj, Us

Building a community that generates a lasting connection between the professional integrators and Crestron to grow both businesses across the existing dealer channel and expand into direct markets.

Rockleigh, Nj, Us

Converted a fully in-person training program to an interactive online training and on-demand online program in 10 days. Increasing the number of students taught from 14,000 annually to over 24,000 annually.Specified and oversaw the implementation of a Learning Management System to support full migration to online training.Envisioned and executed Crestron Masters annual training program. Expanded from training 25 certified programmers to 3,200 highly skilled commercial and residential programmers, designers, and salespeople across the globe.

Rockleigh, Nj, Us

Relocated to Belgium to strategically set up and led sales and support operations for Crestron Electronics Inc. Opened offices in the UK, Belgium, and two offices in Germany. Led a team of 130 people across seven countries.

Rockleigh, Nj, Us

Led seven departments concurrently, with 350+ staff members for all post-sales support of customers. Departments include Global Technical Support, Customer Support, Global Training, Systems Engineering, Field Lighting Engineering, Tradeshow, and Independent Crestron Service Providers. Ensured inclusive recruiting techniques were used in hiring.Created a Customer Relationship Management system for a 350+ person global customer and technical support department. Enable tracking of customer issues and resulting in improved follow up. Reducing wait times by 50%Developed and implemented an online help knowledge database system, resulting in a decrease in call volume and an increase in customer satisfaction, allowing a 30% growth in business and no increase in support staff. This resulted in consistent responses to customer inquiries.Designed and implemented over 20 major tradeshows and 100 smaller demonstrations annually for a 5-year period, resulting in reduced set up time on show floor at the same time increasing maximum booth space 75% to 10,000 square feet.

New York, Ny, Us

Planning, organizational and team building skills as an inflation street leader. Oversee a crew of 100 people to ensure the successful set up of the Macy’s Thanksgiving Day parade Balloons. Certified by the City of New York to pilot a large character balloon. Balloon pilot for the Balloons of the Macy’s Thanksgiving Day Parade.

Sole proprietor of an event staging company. Worked on hundreds of various events and productions throughout New York Metro region.Hired and managed staff on a per event basis. Coordinated rental of equipment for each event.Designed lighting, sound and sets for theatrical events, tradeshows, concerts and receptions.Engineered and built over 200 theatrical productions.

Somerset, New Jersey, Us

Managed multi-million dollar audio video system integration for fortune 500 companies.Oversaw multiple installation crews based out of two 2 offices.Managed engineering and project management team.Worked to grow custom installation business.

Fairfield, New Jersey, Us

Manged multi-million dollar audio video and control integraion projects.Managed engineering, production, service and project mangement departments.Expanded design build team.

Nj, Us

Managed multiple theatre facilities.Responsible for set, lighting and sound design of multiple productions per year.Trained 30+ students on stage construction, sound engineering and electrical work per semester.Designed 5000 sq ft scene shop.Managed multiple traveling shows.Responsible for budgets of all productions and facilities.Created multi year plan for expansion of program.

Bfa, Technical Theatre Design And Management

Ma, Communicatons