Robert Stewart Bakalyar Iii Email & Phone Number

Hudson, Ma, Us

Bedford, Massachusetts, United States

Senior Member of HQ IT providing Tier II / III Technology Hardware & Software Solutions for Junior Team IT Members, C-Suite and Contributing Users. Accomplishments / Responsibilities:•Collaborating with Senior IT Infrastructure Team Members providing support for network and server migration enhancements.•Supporting External SME’s implementing Windows Client & Server Based Hyper-V Images regarding Usage, Implementation & Functionality.•Assisting HR Business Partner Team Members in on-boarding new employees providing training on IT policy, security and orientation.

Waltham, Massachusetts, United States

Contributing team member for remote & onsite user support on an enterprise wide scale providing technical guidance, solutions and assistance regarding legacy and new personal computing hardware and software solutions.Accomplishments / Responsibilities:•Remotely fielding technical inquiries via Service Now regarding end-to-end functionality, workflow, connectivity and data migration.•Assisting in delegation of resources for Windows 10 Migration Project regarding imaging, rollout and quality control ensuring adequate service levels.•Delegated by Service Delivery Management to provide direction in regards to logistics, inventory and training of new team members.

Norwood Ma

Participating technical resource for territory sales, field service and premium clients regarding effective deployment, implementation and integration of wide and narrow production print hardware and software offerings of the firm’s customer portfolio.Accomplishments / Responsibilities:• One of the firm’s key technical resources for providing pre/post sales software, applications support, customer training and problem resolution.• Collaboration with External Sales Team members as primary technical adviser throughout the prospective cycle for effective sales closure. • Principal advisor for the firm’s Field Service effort regarding network connectivity, device functionality and workflow of production printing systems.

Andover Ma

Tapped as primary contact to support the deployment group efforts regarding system hardware, production support and daily direction of workflow.Accomplishments / Responsibilities:• Conducted repair of defective & non-conforming HP manufactured business workstation, server and printer hardware rejected by deployment group.• Delegated by management to focus efforts on high revenue projects in constructing and configuring enterprise rack mount solutions.• Assisted management in acting as primary resource for production technicians regarding expectations, standardization and technical issues.

Contracted to assist in Wyeth's Client Services effort supporting 1800 users with remediation of HP / Compaq Workstation Technology.Accomplishments / Responsibilities:• Providing full on-site Hewlett Packard / Compaq Workstation hardware warranty support in collaboration with PFIZER helpdesk.• Engaged in site wide redeployment of Qualified Workstations to meet FDA regulatory guidelines and compliance expectations.• Assigned by management to manage the teams Remedy queue during peak and non-peak business hours achieving desired SLA timelines.

Andover Ma

Contracted to HP Global Services team to optimize HP / Compaq custom based solutions for Federal Government client base.Accomplishments / Responsibilities:• Implemented hardware and software customization for multiple Compaq / HP Workstation & Server solutions based on engineering specifications. • Provided Quality Assurance for new programs and exceeded expectations for delivery of service level agreements.• Conducted training for newly hired technicians as well as evaluating new hire skill set for supervisory personnel.

Horsham Pennsylvania / Woburn Massachusetts

Served more than 25 GMAC Home Service branches through out Massachusetts and New Hampshire with Customized Technology Solutions.Accomplishments / Responsibilities:• Primary support representative for all workstation, laptop, printer, server hardware and software configuration in a diverse networking environment. • Worked in concert with Data Engineering personnel to resolve various LAN/WAN connectivity & non-conforming networking equipment replacement.• Implemented a service delivery Break/Fix lab with the objective of better meeting service delivery levels and productivity goals.